Client Liaison Representative

Client Liaison Representative

Client Liaisons are the first and ongoing point of contact for our clients. This role ensures that patients are scheduled efficiently, prepared properly, authorized correctly, and supported throughout their care journey. This is a high-contact, high-activity position. It requires persistence, professionalism, emotional steadiness, and comfort with measurable performance standards.

Schedule new and returning clients

Secure recurring appointments

Verify insurance and authorizations

Collect payment information

Follow up on missed appointments and incomplete documentation

Maintain CRM and EHR accuracy

Communicate professionally with clients and payers

Escalate concerns appropriately

Strong appointment conversion rates

Recurring appointments secured

Insurance and documentation completed prior to visits

Provider calendars optimized

Calm, policy-aligned responses to client objections

You are comfortable holding boundaries when needed and following policy consistently. You do not avoid difficult conversations.

Minimum 2 years healthcare scheduling or patient coordination experience

Behavioral health experience preferred

Comfortable in high phone-volume environments

Strong objection-handling skills

Ability to work independently in a remote setting

Private, distraction-free home workspace

Reliable high-speed internet

Full availability during scheduled 8-hour shifts

Full-time (40 hours/week)

Must be available during the entire scheduled workday

Ongoing activity monitoring (EHR, CRM, call systems)

Occasional weekend rotation may be required

This role is ideal for individuals who enjoy helping people while working within clear performance expectations.

$17$20/hour depending on experience

PTO and paid holidays

Health, dental, and vision benefits

401(k) plan

$50/month technology stipend