UKG HCM Functional Analyst

Kforce has a client that is seeking a UKG HCM Functional Analyst in New York, NY. Key Responsibilities:

• Manage day-to-day delivery of UKG HRIS, Benefits, Compensation, and Payroll services, ensuring operational excellence and service quality
• Monitor and improve SLAs/KPIs related to payroll accuracy, timeliness, incident management, backlog reduction, and service performance
• Oversee payroll operations, including validations, reconciliations, off-cycle processing, and issue resolution
• Act as the escalation lead for complex payroll and HR systems issues, driving root cause analysis and corrective actions
• Manage system configurations, workflows, security, testing, releases, and change management activities
• Support benefits administration, compensation transactions, and compliance with organizational policies and audit requirements
• Coordinate UKG integrations with ERP and finance systems, ensuring data integrity and successful interface management
• Maintain compliance with payroll regulations, internal controls, and data privacy/security standards
• Develop operational reporting, analyze trends, and implement service improvements to enhance efficiency and user experience
• Lead vendor transitions, knowledge transfers, process documentation, stabilization efforts, and hypercare activities
• Drive process improvement, automation, and standardization initiatives to improve accuracy and reduce operational costs
• Partner with HR, Payroll, and Finance leadership through governance reviews, risk management, and strategic recommendations
• Lead, mentor, and develop team members while managing capacity, onboarding, and performance
• 8-12+ years of experience across HRIS, Payroll, Benefits, and/or Compensation support, with increasing ownership of delivery and stakeholder management
• Strong functional experience with UKG (formerly Kronos) or similar HCM/payroll platforms, including payroll processing and upstream/downstream process impacts
• Proven experience in SLA-driven managed services environments, including governance, reporting, and continuous improvement execution
• Strong understanding of hire-to-retire HR lifecycle and HR shared services operations
• Knowledge of payroll processing, controls, reconciliations, and statutory compliance concepts
• Familiarity with benefits administration and compensation frameworks
• Expertise leading HR-Payroll-Finance integrations and data flow troubleshooting (interfaces, reconciliations, error handling, dependency management)
• Strong knowledge of data privacy/security and access controls for sensitive HR data (PII/PHI)
• Excellent analytical, problem-solving, and communication skills; able to translate functional issues into business risks and action plans

• Experience supporting UKG HRIS, Benefits, Compensation, and Payroll in a managed services environment
• Experience leading transitions, knowledge transfers, and service stabilization efforts
• Healthcare or other regulated industry experience preferred
• Knowledge of ERP integrations, payroll-to-GL processes, and financial controls
• Familiarity with ServiceNow, Jira Service Management, and ITIL-based service management practices
• Understanding of workforce management and timekeeping systems and their impact on payroll
• Strong analytical, problem-solving, stakeholder management, and continuous improvement capabilities