Customer Experience Retail Associate

General Purpose The Retail Associate is responsible for ensuring customers have a positive shopping experience. They greet customers, maintain a clean work area, and present merchandise in accordance with store standards. The Associate performs tasks across all areas of the store as required. Essential Functions Practice safety and maintain emergency exits. Greet customers, provide assistance, and respond promptly to service calls. Support the company brand and maintain a professional appearance. Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors and replenishing restroom supplies. Execute daily sizing and recovery, and expedite newly received merchandise to the sales floor. Adhere to loss‑prevention practices, including the Shortage Highway and Store Protection Specialist program as applicable. Safeguard confidential information, cash, credit card and merchandise. Follow Mark‑Out‑of‑Stock (MOS) procedures and cash handling policies. Demonstrate urgency, maximize productivity and follow all store best practices. Competencies Manages work processes Business acumen Plans, aligns & prioritizes Builds talent Collaborates Leads by example Communicates effectively Ensures accountability & execution Qualifications and Special Skills Required Friendly, respectful communication with customers and associates. Basic math skills used in a retail environment. Physical Requirements / ADA Use store equipment including PDTs, registers, and PCs. Spend up to 100% of working time standing, walking and moving. Regularly bend, squat, kneel, climb, carry, reach and stoop. Occasionally push, pull and lift more than 25 pounds. Use janitorial equipment, rolling racks, ladders and other supplies. Stockroom shifts require pushing, pulling and lifting more than 20 pounds. Supervisory Responsibilities None Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, sexual orientation, and any other category protected by federal, state or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For applicants applying for work in unincorporated areas of Los Angeles County only, certain job duties may involve handling cash, credit card information and confidential customer information. Compensation The base pay range for this role is $16.90 - $17.40. The range is dependent on experience, skills, qualifications, education, certifications, seniority, and location. #J-18808-Ljbffr Ross Stores, Inc.