Foreign Exchange Operations Manager

Description You must be located within the Huntington Corporate office footprint. This is a hybrid position. Responsibilities Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model. Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes. Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management. Manages day‑to‑day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for: Escalations management Multi‑Currency Loans‑related operational support Investigations and research activities Oversees and drives resolution of escalations and exceptions, including: Payment issues and non‑receipts Multi‑Currency Loan‑related operational inquiries and discrepancies Reconciliation breaks and account imbalances Trade‑related exceptions and settlement concerns Internal and external client escalations Ensures all escalated items are resolved in a timely, accurate, and well‑documented manner, maintaining strong audit trails and adherence to control standards. Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high‑risk and time‑sensitive issues. Identifies trends and root causes across Escalations, Multi‑Currency Loans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues. Prepares, monitors, controls, and reports on the area’s performance to senior management. Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation‑related activities. Performs other duties as assigned. Basic Qualifications Bachelor’s Degree 5 years of leadership Experience with Microsoft Office Preferred Qualifications 5 or more years of Foreign Exchange experience Leadership experience within FX operations, particularly in escalations, investigations, or exception management Proven leadership skills. Ability to manage within a fast‑paced, high‑volume environment with competing priorities Experience with Wall Street Systems and/or MTS Experience managing operational workflows aligned to a pod‑based structure Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Huntington is an Equal Opportunity Employer. #J-18808-Ljbffr Huntington National Bank