General Manager

Job Summary The General Manager (GM) of a MÓGŪ restaurant is responsible for overseeing and managing all aspects of the restaurant's operations. The primary function is to ensure excellent customer service, maximize profitability, and maintain a positive work environment. Supervisory Responsibilities The GM leads a team of employees, implements company policies and procedures, and upholds quality and safety standards. Duties/Responsibilities Responsible for recruiting, hiring and supervising the leadership team in the store location. Responsible for termination decisions in store location. Makes final decision for approval of borrowing/sending team members to other store locations. Reviews all regional evaluations and makes proper corrections by informing the team. Administers performance evaluations for all team members at store location. Monitor and analyze key performance indicators (KPIs) such as sales, labor costs, food costs, paper goods costs, gross margin, EBITDA margin, google/yelp ratings, and take appropriate actions to improve results. Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and equipment maintenance. Analyze financial statements, weekly store sales reports, and other performance metrics to identify areas for improvement and implement appropriate strategies. Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving employee conflicts. Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards. Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity. Responsible for approving store schedules, altering team member time clock punches as needed, and processing payroll for their store location. Address customer inquiries, concerns, and complaints promptly and effectively, striving for customer satisfaction and loyalty. Responsible for counting and depositing cash. Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values. Responsible for becoming a subject matter expert on company policies and procedures. Understand legal and financial implications regarding the store operations. Ensure exceptional customer service by providing a welcoming and friendly atmosphere. Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues. Required Skills/Abilities to be Successful in this Position: Strong leadership skills with the ability to motivate and inspire a team. Excellent interpersonal and communication skills to interact with customers, employees, and suppliers. Exceptional problem-solving abilities and the capacity to make sound decisions under pressure. Should be respected by their peers. Must be trustworthy and honest. Must be punctual. Understand how to delegate duties and prioritize responsibilities. Have a high level of emotional intelligence. Excellent communication, written, and interpersonal skills to interact with staff and customers effectively. Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations. Strong leadership and coaching skills with the ability to motivate and inspire a diverse team. Exhibit excellent judgement and integrity. Proficiency in using restaurant management software, POS systems, and other relevant tools. Ability to work flexible hours, including evenings, weekends, and holidays. Must work a minimum of 50 hours per week. Required Education and Experience: In-depth knowledge & experience in restaurant operations, including front-of-house and back-of-house functions. Previous experience in a managerial role within the quick service restaurant industry. Strong understanding of financial management, budgeting, and profit optimization. Thorough knowledge of food safety regulations, health codes, and sanitation standards. #J-18808-Ljbffr Workstream