Assistant Front Office Manager

Company Description

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

*We do not have employee housing available.*

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

Job Description

What is in it for you:

• Grow your career while achieving optimal work life balance in Telluride, Colorado
• Employee benefits include; Medical, Dental, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski pass.
• Join an engaging culture, an excellent team, and a property with a long history of success
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist in leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
• Ensure all service standards are followed with friendly and engaging service, actively seeking guest satisfaction and colleague feedback.
• Handle owner & guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our owner & guests.
• Assist in recruitment, regular training, counseling and re-coaching to ensure consistency of service standards.
• Participate in the Manager on Duty Program including property Emergency Response and Safety programs, insuring training and compliance with safety procedures
• Assist the Front Office Manager with administrative tasks including vehicle fleet tracking and maintenance, run sheets, invoicing, scheduling, and weekly trainings.

Qualifications

Your experience and skills include:

• Service-focused personality is essential and previous leadership experience required
• Ability to work independently and make educated decisions
• Prior experience working with Resort Data Program or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Highly organized, results oriented with the ability to be flexible and work well under pressure
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $27.00/hr

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.