Guest Services Manager
$70k - $75kMadeline Hotel and Residences
Job Description
Job Description
Company Description
Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.
Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.
This is a salaried exempt position ranging from $70,000-$75,000 annually.
Job DescriptionThis key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.
- Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
- Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
- Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
$22 - $24 per hour
...bring a new, higher level of quality and service to the vacation rental industry in... ...experience in the hospitality and property management industries, Exceptional Stays provides a... ...professionals worldwide. Position Summary The Guest Services Coordinator reports to the...SuggestedHourly payTemporary workWork at officeLocal areaWorldwideShift workBetter Talent by Laveer & Co.
Telluride, CO3 days ago$79.5k - $93.6k
Clarks Market in Telluride, CO is seeking an Assistant Store Manager to support day-to-day operations and ensure exceptional customer service. The role involves managing a retail environment, inventory levels, and assisting the Store Manager in team development. The ideal...SuggestedFull time- ...Assistant Manager Job Description The Assistant Manager specializes in driving success in various key areas, including operations, consumer experience, and visual merchandising. Acting as a brand ambassador, the Assistant Manager supports the Store Manager by executing...SuggestedSeasonal workWork at officeLocal areaShift workWeekend workAfternoon shift
$115k - $125k
...meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker. Summary The Project Manager II provides overall management direction on complex project(s). Establishes project objectives through planning and budgets, serves...SuggestedFull timeFor contractors- A luxury hospitality organization in Telluride, CO, seeks an IT Manager to oversee technology solutions for guests and staff. Responsibilities include providing technical support, implementing security measures, leading IT projects, and managing infrastructure. The ideal...SuggestedWork at office
- Auberge Collection seeks an IT Manager who will lead the digital landscape at Madeline Hotel & Residences. This role involves ensuring seamless IT operations for both guests and staff while implementing innovative technology solutions to enhance efficiency. The ideal candidate...
- Cardata is seeking a Relationship Manager & Servicing Advisor in Telluride, Colorado. This role entails serving 100-125 affluent households, delivering comprehensive financial planning and managing client relationships without requiring prospecting. Ideal candidates should...
- ...Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal... ...adherence to policies and procedures. Monitor and manage room reservations, ensure accuracy and...Shift work
- ...edge technology - delivering a comprehensive, tailored wealth management experience. Farther’s founders are leaders and innovators from... ...households across the country. We're adding a Relationship Manager & Servicing Advisor to own a dedicated segment of that book. No business...Full timeFlexible hours
CarData
Telluride, CO2 days ago $23 - $25 per hour
...Colorado, seeks a Front Desk Supervisor to lead operations, manage a team, and enhance guest experiences. Responsibilities include supervising staff, managing shift schedules, and ensuring compliance with service standards. A high school diploma or GED and supervisory...Hourly payShift work$70k
...programs, and tracking of referral payouts. Serve as the technical point of contact for ADP and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements. Produce HR metrics,...Work at officeVisa sponsorshipWork visa- Job Description Be the driver of talent and culture initiatives. This role is the culture steward. Ensuring a commitment to training and standards of excellence. As part of the Auberge family, you will support all team members of your hotel in providing exceptional employee...
- ...Supervisor in Telluride, Colorado. This role involves managing a team of Ski Technicians and ensuring guests receive timely delivery of ski and snowboard... ...and a commitment to delivering exceptional customer service. Full-time employees receive competitive compensation...Full timeSeasonal work
- A major financial institution in Telluride, CO, is seeking an Associate Banker to provide exceptional customer service. This role involves welcoming clients, assisting with transactions, and educating them on banking technology. Applicants should have at least 6 months...
$70k
Fairmont Hotels & Resorts is seeking an HR professional in Telluride, Colorado, to manage recruitment, employee data, compliance, and training programs. This role requires fluency in English, experience in HR, and strong organizational skills. The starting salary is $7...$136k - $184k
Quanta Services, Inc. is seeking a Project Executive in Telluride, Colorado. The role involves overseeing multiple projects, managing teams, and ensuring compliance with safety protocols and budgets. Ideal candidates will have over 10 years of project management experience...$25 per hour
...Providing engaging, sincere, personalized service is one of the ways our Colleagues are... ...moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. Be an ambassador... ...: Reporting to the Front Office Manager, responsibilities and essential job functions...Part timeSummer workSeasonal workRemote workWorldwideVisa sponsorshipWork visaShift work$65k - $75k
...Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences... ...heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice... ...your passion for excellence with strategic management skills to curate an exceptional team and...Full timeLocal area- ...Description Description: Position Summary The Assistant Front Office Manager oversees the daily operations, training, and supervision of the Front Desk and Bell Staff to ensure exceptional guest service and efficient departmental performance. This role supports the...Work at officeLocal areaFlexible hoursShift workNight shift
$155k - $185k
...San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences,... ...heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice... ...destinations. Job Description The Resort Manager will serve as a key operational leader...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Manager. Be the first to apply!
