Customer Account Coordinator

Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time

PL 4

Physical Location: Modesto, CA The Job You Will Perform: * Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be

used in production. * Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. * Process purchase orders, coordinate account credits, and maintain customer data. * Work with production staff and utilize KIWI system to achieve on-time customer deliveries. The Skills You Will Bring:

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry

specific customer relations experience

• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust