Service Coordinator III (AMS)

Service Coordinator III (AMS)

The primary purpose of this position is to provide operational support to Branch Managers and Service Supervisors. Key responsibilities include coordinating with various departments to obtain customer materials needed by field technicians and completing tasks independently with minimal supervision. This role also supports invoicing processes and performs data entry in SAP and other relevant systems.

Principle Responsibilities and Duties:

• Accurately enter daily technician time and service tickets into SAP while maintaining a high level of accuracy and attention to detail.
• Process, review, and invoice service and sales orders, ensuring all supporting documentation is complete, accurate, and compliant with company standards.
• Reconcile Purchasing Cards (P-Cards) for assigned branches in accordance with company policies and financial controls.
• Ensure compliance with SOX requirements, internal controls, and established company procedures.
• Monitor and communicate the status of Work in Progress (WIP), providing timely updates and identifying opportunities to improve billing efficiency.
• Review technician labor hours, service reports, and job documentation to ensure accuracy prior to invoicing.
• Create and maintain service orders in SAP, ensuring all job information is complete and entered promptly.
• Coordinate with Branch Managers, Service Supervisors, technicians, and cross-functional departments to support efficient service operations.
• Support project execution by coordinating parts quotations, procurement, and job-related administrative activities.
• Review labor, materials, freight, and parts transactions for accuracy and compliance before invoicing.
• Build and maintain strong professional relationships with customers, vendors, and internal stakeholders while delivering exceptional customer service.
• Identify and resolve administrative and operational issues by applying sound judgment, critical thinking, and problem-solving skills.
• Recommend and support process improvements that enhance operational efficiency, accuracy, and customer satisfaction.
• Maintain organized electronic records and documentation in accordance with company policies and audit requirements.
• Represent Enerflex professionally while demonstrating integrity, accountability, and a customer-focused approach in all interactions.
• Collaborate effectively with team members to achieve departmental objectives and support business goals.
• Perform additional duties and special projects as assigned by management.

Qualifications:

• Bachelor's degree in business administration, Accounting, Operations Management, or a related field strongly preferred. An associate's degree combined with a minimum of 10 years of progressively responsible service coordination or administrative operations experience may be considered in lieu of a bachelor's degree.
• Exceptional verbal and written communication skills, with the ability to engage effectively and professionally with stakeholders at all levels of the organization.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, as well as Adobe Acrobat/PDF tools, with demonstrated expertise in data analysis, reporting, process improvement, and operational efficiency.
• Self-driven and collaborative professional who excels both independently and as a contributing member of cross-functional teams.
• Proactive problem-solver with a strong customer-focused mindset, dedicated to identifying solutions that enhance service delivery and operational performance.
• Proven ability to consistently meet deadlines, manage multiple priorities, and maintain high productivity in fast-paced, dynamic environments.
• Adaptable and quick to learn new systems, processes, and responsibilities, with a flexible approach to supporting evolving business needs.

Physical Requirements:

• Work is primarily indoors in a climate-controlled building. May require work outside the normal 40 hrs/wk. work schedule at certain times of the year during time sensitive projects. May be required to travel occasionally.

About Us: Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide. Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry. We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:

• Full time employees enjoy the following benefits: Generous healthcare, dental and vision plans 401(k) employer matching Generous paid time off program Employee equity plan Tuition reimbursement Fun office environment

Enerflex is an Equal Opportunity Employer Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.