Student Success Assistant
$20 - $21.5 per hourVermont State
- # Student Success AssistantApply: Randolph, VT: Part time: Posted 3 Days Ago: R-2026431**ESSENTIAL DUTIES & RESPONSIBILITIES*** Serve as the first point of contact for students, connecting them with appropriate resources as needed.* As the first point of contact, work collaboratively across departments and within Student Success to achieve Vermont State University student success goals, the university’s mission and vision, accessibility requirements, and diversity, equity, and inclusion initiatives.* Demonstrate inclusivity and provide excellent customer service in all modalities, including in-person, telephone, e-mail, video call, live chat, texting, and the like.* Assist students with transactional needs and support in use of academic, advising, career services, academic support, disability services, and registration tools.* Assist faculty and staff with basic advising and registration questions and provide first-level support for use of related technology.* Monitor and update student success resources such as student kiosks, web pages, online resources, forms, and the like.* Manage data, run reports, update lists, and the like for advising and other student success functional areas, including but not limited to summer registration, activity completion, event attendance, student alerts, and outreach campaigns.* Manage transactional aspects of the change of advisor process.* Register dual enrollment students for classes and serve as point of contact.* Register continuing education students for classes and serve as point of contact.* Manage TRIO application process, assign, and notify students.* Event planning and marketing.* Manage general email inboxes, forwarding emails to the correct contact if needed.* Supervise student employees.* Provide administrative support for Student Success staff, such as scheduling meetings, maintaining shared file storage and access, ordering supplies, submitting invoices, requesting meeting space, submitting work orders, planning events, and the like.* Perform other related duties as assigned.**SUPERVISION RECEIVED**Direct supervision received from Director of Academic Support.**SUPERVISORY RESPONSIBILITY**Supervise student employees.**MINIMUM QUALIFICATIONS**Associate degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.**PREFERRED QUALIFICATIONS**Bachelor’s degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.**KNOWLEDGE, SKILLS, & ABILITIES****Knowledge**:* Understanding of the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion.* Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students, particularly in a rural setting.* Experience recording notes and collecting data pertaining to services**Skills**:* Excellent interpersonal and oral and written communication* Strong organizational and problem-solving* Experience with (or ability to learn) technologies such as Aviso, Colleague, Self- Service, Slate, Microsoft products, and Perceptive Content.* Proven record of accountability and follow-through with the ability to meet**Abilities**:* Demonstrated ability to work in a fast-paced environment and adapt to changing work* Demonstrated ability to positively influence student skill development, such as communication skills, leadership skills, academic skills, technical skills, non- cognitive or ‘soft’ skills, and social skills.* Demonstrated ability to foster student development in the attainment of student success goals, such as academic purpose, sense of belonging/identity, agency, career readiness, civic readiness, access & equity.* Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion.* Demonstrated ability to support a diverse community and promote diverse perspectives and cultures in an inclusive environment.* Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate and choose student success.* Ability to work some weekends and evenings to provide student support outside of normal business hours.Scheduled Hours Weekly:28Budgeted Wage for this Position:$20.00 - 21.50/hourExempt Status:Non-ExemptGrade:S10Job Posting Responsibilities:Unit Determination:VSC Staff Federation - Vermont State Employees Association**This general outline illustrates the type of work that characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.***VSC values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSC welcomes all qualified applications, including those from historically marginalized and underrepresented populations. VSC is an Equal Opportunity Employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact Human Resources for assistance with accommodations at View email address on click.appcast.io.*All new full-time employees and certain part-time employees will be subject to a criminal background check. Any offer of employment is contingent upon the satisfactory results of this check.
- J-18808-Ljbffr Vermont State
Vacancy posted 3 days ago
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