Associate Director Patient Rep

Overview Responsible the day-to-day operations of the Departments; acts as a liaison between patients, directs and supervises all activities, and provides direct oversight of the Manager, Public Relations and Training. Participates in the development and maintenance of departmental policies, programs, and procedures to ensure compliance with necessary regulatory agencies. Responsibilities Assists in developing departmental policies, procedures, protocols and programs; reviews policies and procedures manuals periodically to ensure they are in compliance with requirements of regulatory agencies. Prepares and revises departmental policies at request of the Senior Director of Operations Provides direct oversight and supervision of the Manager, Public Relations and Training; reviews performance of Telephone Operations and Information Desk services to ensure staff serve as effective front-line communicators for the organization; partners with the Manager on staff evaluations, training initiatives, and disciplinary matters as needed Assists in the supervision of staff activities of the department; assists in the hiring of employees; carries out annual performance appraisals and assists in recommending promotions, disciplinary action and terminations. Ensures adequate staff coverage by coordinating vacation and holiday schedules; arranges coverage for absent staff; maintains employee attendance records (including vacation time, sick days) and processes time cards for staff Works cooperatively with the Senior Director of Operations to develop annual budget for the department; manages budget throughout the year, analyzing and monitoring monthly reports to ensure department operates within budget guidelines Knowledge and proficient in the use of various computer pathways associated with Public Communications and ED Communications Serves as liaison with departments relating to Performance Improvement activities and prepares quarterly reports for hospital Performance Improvement Committee; ensuring statistics are gathered, collated and analyzed according to schedule. Communicates all issues to the Senior Director of Operations for review and/or action Supervises daily activities of administrative/clerical staff, trains new staff in office operations; designing filing systems, assigning tasks to appropriate clerical staff. Conducts yearly Environment of Care/Safety Training Keeps abreast of all policies, (DOH, TJC, Federal) changes and conducts in-services and training programs for departmental staff and other departments; conducts in-services, training sessions and one-on-one conferences with staff as required Assists in monitoring compliance with mandated documentation, policy, and procedures in accordance with New York State Department of Health, Federal Government, and the Joint Commission standards As needed, oversees daily billing, financial, and computer operations, ensuring records are up-to-date and accurate; acts as liaison between patient, physician, technical and administrative staff; Following up to resolve problems Prepares necessary requisitions for Engineering and Environmental in order to maintain a safe, clean environment. Ensures preventative maintenance program is followed for department’s equipment; maintains records of equipment condition and maintenance contracts Prepares and reviews invoice for accuracy. Prepares check requests for the Senior Director of Operations. Communicates with Accounts Payable and Finance for special check requests, maintains records of all payments Composes both internal and external correspondence for the Senior Director of Operations Assists the Senior Director of Operations with special projects, as needed Maintains employee attendance records (including vacation time, sick days); maintains administrative records for the department, reviews documentation for completeness, resolving problems where possible Assists with maintaining established departmental policies and procedures, objective, quality assurance program, safety, environmental, and infection control standards Monitors and analyses the number and nature of complaints and develops plans for corrective action; monitors the effectiveness of the actions taken Adheres to the Medical Center's policy on Conflict of Interest, which includes completion of a Conflict-of-Interest Certificate on an annual basis Qualifications Education: Bachelor’s degree in communication, social sciences or a related field required. Experience: Minimum of 5 years’ experience in a hospital field, or suitable combination of education and experience. Skills: Good oral and written communication skills. Good interpersonal skills. Speaks, reads and writes English to the extent required by the position. Pay Range USD $90,344.00 - USD $90,344.00 /Yr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer. #J-18808-Ljbffr Maimonides Medical Center