Temporary Customer Service Operations Specialist

 Why choose us?

Are you ready to lead with purpose and drive meaningful results? At Albertsons Companies, we’re committed to delivering exceptional service and creating a welcoming environment for our customers and associates alike.

Supports key Customer Service programs to achieve the Company Vision of becoming #1 in Customer Service, ensuring all Front-End Operational Policies and procedures are executed in all stores, in a manner complying with Company guidelines. Ensures we are delivering exceptional customer experiences in our stores by executing the vision and strategy for customer satisfaction across the banner. Through coaching and counseling he/she collaborates with district managers, store directors, specialists and department managers to deliver outstanding customer satisfaction. Drives processes and practices to foster a culture of service within the organization at all levels ensuring that store associates are friendly, responsive to the customer's needs, knowledgeable and are passionate for the food and drug business. Works in collaboration and partners with other departments, Retail Operations Support, Merchandising, other banners and functional group to ensure quality, timeliness and effectiveness of all deliverables in achieving our vision.

Main responsibilities:

• Supports and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures in the area of Customer Service.

• Supports integration of Customer Service Vision into company-wide planning initiatives by all departments.

• Collaborates to develop policies and procedures that are aimed at being right for our customers with ease of delivery, while maintaining security measures.

• Ensures Front End policies and procedures are consistent across all store locations.

• Supports Operations team to ensure execution of proper Front End work methods to improve productivity and customer throughput.

• Helps identify and monitor district dress code needs for assigned stores and monitor budgets.

• Partners with banner Asset Protection to assist in any investigations related to Front End errors, fraud and theft.

• Works closely with assigned District Managers and Operation Specialists to achieve goals and visions for their respective districts.

• Collects, reviews, and evaluates Customer Service best practices and programs from each of the legacy partners. Integrates selections into Customer Service program.

• Ensure compliance to federal, state and local laws (AML, WIC, Lottery, Tobacco, Alcohol) Install and support SCO locations Ensure execution of GCM, O/S program, SRA, Checker Productivity, Schedule Efficiency, and GS1

• Work with outside vendors when needed (Lottery,Tomra, Catalina)

• Takes the lead with preparation and execution for all new stores, remodeled stores and store closings.

• Supports all Customer Service programs that are consistent across the company while meeting the unique needs of the banner, as well as the needs of Grocery, GM, Fresh, and other departments.

We are looking for candidates who possess the following:

Soft skills:

• Works with customer service associates to develop skills in preparation for succession planning.

• Coach and guide performance improvement in underperforming stores.

• Supports integration of Customer Service training initiatives and information into routine new associate orientation or other ongoing, standard associate education and communication vehicles

• Performs related duties as requested by Manager of Customer Service and Corporate Retail Operations Support and partners with other functional areas.

• Communication-Compiles, processes, and analyzes data available in the areas of responsibility; resolves data discrepancies; provides data information to appropriate parties. * Prepares documents and composes routine correspondence in the areas of customer service; ensures timely responses to a variety of written requests.

• Develops and distributes routine associate communication products related to Customer Service including DMB articles, portal content, and others. Job Requirements Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

• Relevant Customer Service Experience, Education, Certification and Knowledge

• Department Manager experience preferred

• Excellent management, leadership, and communication skills

• Requires a thorough understanding of store operations

• Excellent business writing, communication and analytical skills

Physical requirements:

• Incumbent may stand and/or walk for long periods of time while executing in-store responsibilities.

• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday. Stooping, bending, twisting and reaching may be required in completion of job duties.

• Position requires up to 75% travel within assigned district. The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/o location.

Educational requirements:

• College degree preferred.

Work schedule:

• Flexibility to work a variety of shifts, including evenings, weekends, and early or late hours.

We also provide a variety of benefits including:

• Competitive weekly pay.

• Associate discounts.

• Comprehensive health and financial benefits for eligible associates (Medical, Dental, 401k, and more).

• Paid time off (vacation, holidays, sick leave). For eligibility details, visit myACI Benefits.

• Ongoing training and career development opportunities.

• A supportive and inclusive workplace culture.

Equal Opportunity Statement:

Albertsons Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for applicants with disabilities.

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus. ​