Office Administrator

Office Administrator

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families? If so, Right at Home has the opportunity for you! We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!

The Office Administrator is responsible for ensuring the office runs smoothly and that all client shifts are scheduled appropriately. This person is often the first voice a potential client hears when calling about service, so he/she must have superb phone and communication skills. He/She has responsibility for properly handling all referrals and receiving them in an accurate and detailed manner. The Office Administrator will manage activities around caregivers, including scheduling appropriate caregivers to clients, timecard processing and monitoring of telephony system as needed and other office coordination duties.

• Answers telephone, takes inquiries or messages using good telephone technique.
• Receives referrals and inquiries on the programs of this company and converts them into clients.
• Maintains documentation of client records in ClearCare, including changes to the care program, caregiver preferences, comments on service and any incidents that affect RaH.
• Communicates continually with associates and clients to evaluate service.
• Responds promptly and courteously to all clients' calls.
• Organize and maintain filing systems, both electronic and paper-based.
• Greet visitors and provide general support to clients and staff.
• Handle confidential information with discretion and professionalism
• Other general office and clerical functions.
• Compliance
• Other duties assigned by the Manager.

The desired candidate will possess the following:

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Proven experience as an Administrative Assistant, Office Assistant, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize tasks and work independently.
• Strong attention to detail and problem-solving skills.
• Have a valid driver's license and use of insured automobile.
• Schedule will be 8:30a-4:30p Monday thru Friday

Compensation: $18.00 - $20.00 per hour

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.