Service Technician

Certified Technician Position

We are looking for certified technicians to join our team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment.

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical, dental, vision coverage (medical provided through Capital Health Plan)
• Voluntary supplemental insurances including disability, cancer, and hospital coverage via American Fidelity
• 401(k) retirement plan with eligibility after 90 days for full-time employees
• Paid training and professional development
• Paid vacation and sick leave
• Employee Assistance Program (EAP) for confidential support and resources
• Flexible work schedules to support work-life balance
• Employee discounts on products and services

Technician Specific Benefits

• Air-conditioned shop
• State-of-the-art, brand new facility with air-conditioned and cutting-edge technology (collision center only)
• Shop equipped with the newest technology and equipment
• Uniforms provided
• Discounts on products and services
• Work environment OSHA certified to current Air Quality Standards
• Highly productive shop
• Career advancement opportunities, promote from within
• ASE and state inspection certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web-based training
• Clean and professional work environment
• Competitive wages

Job Description

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses the cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if requested by the customer.
• Returns all warranty parts to the parts department.
• Performs a Video Multi-point inspection on all vehicles and advises if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order in accordance with manufacturer's policies and procedures including cause and correction.
• Road tests all vehicles for diagnostics and to confirm repair.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned by the Shop Foreman.
• Reports Equipment failures, defects or malfunctions to supervisor ASAP.
• Ensures that customers' cars are kept clean. Notify the service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps their shop area tidy and clean. All old parts disposed of properly and metal parts disposed in metal bin for recycling. The shop floor kept clean and dry. Spills should be immediately contained and pig mats used to control fluids.
• Maintains and is accountable for all dealership-owned tools. Returns them to their proper place and in the same condition as they were received. Notifies Shop Foreman if tool condition requires replacement.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Maintains ComplyAuto/ OSHA Training. {Dealership required}
• Maintains ASE Certifications. {Dealership/SOA required}
• Maintains SOA Training. {Must be able to travel 4hrs to/from the SOA training center and be away overnight as required to complete Instructor led training} {Dealership/SOA required}
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.

Qualifications

• Communication skills communicates effectively with others.
• Time management managing one's own time and time of others.
• Basic computer skills.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.