Route Service Manager

Description The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction. Requirements Lead with Safety: Promote a safety-first culture through training, briefings, and policy enforcement. Team Leadership: Manage Non-CDL Drivers, onboarding, performance management, and operational support. Hands-On Support: Step in as needed to maintain efficient route operations and ensure smooth service. Enhance Service Quality: Collaborate with internal teams to address customer concerns and improve service. Coaching & Performance: Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success. Optimize Operations: Ensure compliance with industry standards and improve route sequencing for efficiency. Fleet Management: Oversee truck maintenance and manage delivery/pick-up logistics. Customer Relationships: Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities. Accounts Receivable: Follow up on overdue accounts and resolve any service-related issues. Qualifications Experience in route operations management or a related field. Strong leadership skills with a customer-focused approach. Excellent communication and problem-solving abilities. Valid driver’s license with a clean driving record. What We Offer Competitive salary and benefits package. Opportunities for growth and professional development. A supportive and safety-focused work environment. #J-18808-Ljbffr