Technical Service Manager

Full-time

Cephas Consultancy Services Private Limited

Wheeling, IL

Service Coordination
Monitor start-ups and warranty calls, updating internal systems with accurate status and asset-tracking information.
Train service companies and equipment dealer sales and service personnel.

Customer Support

Serve as the primary contact for customers regarding service inquiries, scheduling, status updates, and follow-ups.
Maintain professional communication via phone, text, email, and service portals.
Provide troubleshooting assistance to end users and technicians.
Collaborate closely with service managers, technicians, sales teams, culinary teams, and other departments to ensure a smooth workflow.
Respond to inquiries from consultants, general contractors (GCs), HVAC professionals, electricians, plumbers, dealers, installers, and end users.
Assist in analyzing service trends, customer feedback, and operational efficiency using data tracked in Dynamics 365 Service Hub.

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Vacancy posted 7 days ago

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Technical Service Manager

Service Coordination Monitor start-ups and warranty calls, updating internal systems with accurate status and asset-tracking information. Train service companies and equipment dealer sales and service personnel.

Customer Support

Service Coordination
Monitor start-ups and warranty calls, updating internal systems with accurate status and asset-tracking information.
Train service companies and equipment dealer sales and service personnel.