Overnight Guest Agent

Overnight Guest Agent

Step into one of the top hotels in New York, the iconic and always-evolving Downtown oasis, Gansevoort Meatpacking NYC, right in the heart of the Meatpacking District. Relax in spacious rooms and suites, while taking in stunning New York City views. Explore More with Google Nest Hub. Work out privately with our in-room fitness partner, Mirror Workout Companion or book an in-room spa service, in partnership with Zeel.

Enjoy exclusive access to the year-round heated pool or partake in the vibrant nightlife at our rooftop bar + lounge. Stop by the American bistro, The Chester, on the main level to watch your favorite sports or have a light bite or raise the bar with our elevated lobby lounge Coffee + Cocktails - a chic way to start or end your day.

Whether you're here with your friends, family, pet(s), significant other, on business, or traveling solo we have the perfect experience + location for you!

Job Description

Summary of Position: Guest Services Agent is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner. Duties will include registering guests, assigning rooms, settling guest accounts and coordinating with other departments to satisfy guest requests. Overnight Guest Services Agent will normally cover frond desk from 11pm until 7am but flexibility to work schedule and ability and knowledge to cover any shift is required.

Primary Functions include but are not limited to:

• Establish and maintain standards of a 5 star service.
• Assist Hotel guests throughout their stay with check-in/check-out, all requests and service recovery.
• Answer inquiries about hotel services, facilities, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Be present at the desk at all times, never leaving Front Desk unattended. Check with manager / supervisor before leaving work area for any reason.
• Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Assist guests with their requests with consistently professional and positive attitude.
• Verify the information on the registration card and update guest profiles with accurate contact information. Update and re-print registration cards when making changes to reservations (such as suite upsells).

Qualifications

Required Skills/Qualifications:

• High School Diploma, GED or higher education level.
• Previous work experience in a hotel or service industry preferred.
• Computer literacy (Word, Excel, etc).
• Oral and written proficiency in the English language.
• Good communication skills. Comfortable interacting and engaging in conversation.
• Good listening skills.
• Basic math skills.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize.
• Ability to function in a noisy, hectic and crowed environment.
• Ability to remain calm under pressure.
• Ability to handle guests' complaints.
• Neat and clean appearance.
• Stamina: you will spend the majority of time on your feet.
• General knowledge of the Meatpacking neighborhood and New York City.
• Being a team player and ability to successfully pass on information from one team member to another.
• Sensitivity to confidentiality relative to all aspects of our business.
• Flexible to work schedules to include morning/evenings/night, as well as weekends and holidays.

Location

Gansevoort is hiring for a Overnight Guest Agent Position in Greenwich Village, New York City. Base pay starts at $23.5/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency