Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1997 and currently lead a team of six. Ive been with State Farm since 1990, giving me a long-standing foundation in the industry and a deep understanding of how to serve customers and develop a successful team.

Im a graduate of State University of New York at Potsdam. I have grown children and enjoy spending my free time on the lakesomething that helps me maintain a strong work-life balance.

I stay active in the community as a member of the Southern Saratoga Chamber of Commerce and through involvement with Capital Cup for Kids. Being connected locally and giving back are important parts of how I run my agency.

Our agency offers a Simple IRA, licensing reimbursement, strong development opportunities, and a genuine focus on work-life balance. We take pride in creating an environment where people can grow and enjoy where they work.

Our culture is close-knit and family-orientedwe work hard, support each other, and make sure to have fun along the way. Im looking for someone who is hardworking, motivated, and driven, with strong integrity. If youre looking for a place where you can build your career, be part of a supportive team, and grow professionally, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Thomas Rupert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.