Center Supervisor (Bilingual)

The Opportunity This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager. The Role In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues. In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing. Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime. Conduct error investigations and develop recommendations for process improvement. Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status. May assist with the recruitment and selection of center operation staff. Adhere to and promote compliance to company policies and procedures. May assist with the development and implementation of marketing initiatives to increase donor retention. Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understand policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions. Maintain confidentiality of personnel, donor, and center information. Will be cross-trained in all technical areas and other functions to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform other job-related duties as assigned. Your skills and experience Education High school diploma or equivalency required Bachelor’s Degree or equivalent combination of education and professional work experience preferred Experience Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required Working Conditions (physical & mental requirements) Shares information with internal contacts with common desire to reach a solution Ability to make decisions, which have moderate impact on immediate work unit. Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs (NON-EXEMPT) The expected base pay for this position at hiring is $26.82/hour - $37.54/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors. #VHP About CSL Plasma CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here and CSL, CSL Behring, CSL Seqirus and CSL Vifor here Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at and CSL Plasma at Our Benefits For more information on CSL Plasma benefits visit You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit Equal Opportunity Employer CSL is an Equal Opportunity Employer. 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