Desktop Support Technician

Desktop Support SpecialistPay Range: $19hr - $24hrRequirement/Must Have:5+ years of experience in desktop support.Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment.Knowledge of Windows 10, Windows 11, and MacOS.Experience configuring and maintaining laptops and desktops in an enterprise environment.Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.Self-motivated with the ability to work independently and/or collaboratively with remote peers.Excellent communication and customer service skills.Responsibilities:Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.Ticket and time tracking using ITSM solution, ServiceNow.Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities.Support devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.Support Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages.Administer Active Directory and O365 for all user and end-user system objects.Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities.Maintain ongoing computer refreshes and setups.Create documentation, standard work, and knowledge base articles.Act as a local resource for Worldwide Service Desk projects.Participation in after hours on-call support may be required.Nice to Have:2-year technical degree or equivalent experience.1-3 years’ experience working in an enterprise helpdesk setting.