Operations, Scheduling & NDIS Administration Coordinator

Operations, Scheduling & NDIS Administration Coordinator Position Title: Operations, Scheduling & NDIS Administration Coordinator Work Set-up: Work From Home Schedule: Monday – Friday, 9:00 am – 5:00 pm PH Time Salary: Php 40,000 – Php 50,000 About the Role We're looking for a highly organised, proactive, and detail-oriented Operations, Scheduling & NDIS Administration Coordinator who can support the day-to-day operational flow of a busy healthcare and NDIS practice. This role is perfect for someone who thrives in structured environments, enjoys problem-solving, and can confidently manage follow-ups, scheduling, reporting, and administration tasks with accuracy and care. You'll play a key role in ensuring operational processes run smoothly across scheduling, support-plan administration, waitlist management, billing follow-up, reporting, and therapist coordination — helping the business stay organised, efficient, and client-focused. We are a growing healthcare and NDIS-focused practice committed to delivering high-quality support and client care through strong operational systems and collaborative teamwork. Our environment is fast-paced, people-focused, and continuously evolving, with a strong emphasis on organisation, accountability, and consistency. Job Description For Operations, Scheduling & NDIS Administration Coordinator Responsibilities as an Operations, Scheduling & NDIS Administration Coordinator: Diary, Scheduling & Recall Management Monitor the diary and identify clients due for recalls Send recall emails and SMS reminders where appropriate Track completed and outstanding recalls Maintain accurate diary scheduling, including reviews, leave, supervision sessions, and key operational dates Flag incomplete or unclear scheduling information to management Support Plan Administration Upload and manage support-plan documents within PracSuite Track support-plan workflows and three-month review requirements Enter review reminders into the diary system Follow up therapists for missing updates or documentation Monitor support plans that are pending, overdue, blocked, or completed Escalate urgent or unresolved issues appropriately Waitlist Management Maintain and update the practice waitlist accurately Track client next steps and required follow-ups Review waitlist activity regularly and help improve overall waitlist processes Work collaboratively with management to streamline workflows Outstanding Payments & Unbilled Appointment Review Review outstanding balances and payment reports Investigate unbilled appointments and missing billing information Liaise with plan managers regarding payment-related queries Prepare organised summaries of payment or billing issues for management review Identify process gaps and recurring billing concerns KPI Dashboard & Weekly Reporting Update KPI dashboards weekly Run operational and admin reports as required Review reports for missing or incorrect information Track recalls, support plans, waitlist activity, payments, and appointment statuses Provide clear operational updates to management Internal Coordination & Therapist Follow-Up Follow up therapists and internal team members regarding outstanding actions or missing information Send professional and structured reminders Track responses and escalate repeated non-responses when necessary Help reduce manual follow-up workloads for the leadership team Process Documentation & Improvement Document recurring workflows and operational processes Create simple guides, checklists, and process notes Identify gaps or inefficiencies in existing workflows Recommend practical process improvements where appropriate Qualifications as an Operations, Scheduling & NDIS Administration Coordinator: Minimum 3 years' experience in administration, operations support, healthcare administration, scheduling, billing support, or practice coordination Experience in allied health, medical administration, NDIS, disability services, or healthcare environments is highly desirable Strong organisational and multitasking abilities Intermediate Excel and reporting skills Strong written and verbal communication skills High attention to detail and accuracy when handling sensitive information Experience using practice management systems or CRMs Comfortable learning healthcare administration software such as PracSuite Ability to work independently and manage competing priorities effectively Understanding of confidentiality, compliance, and professional communication standards Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are. Boomering