Environmental Protection Dispatcher

Schedule Second Shift: Thursday through Monday, 3:00 pm – 11:00 pm Second Shift: Monday, Tuesday, and Wednesday, 3:30 pm – 11:30 pm Third Shift (Weekends): Friday 11:30 pm – Saturday 7:30 am Third Shift (Weekends): Saturday 11:30 pm – Sunday 7:30 am Position Highlights Calm individuals in crisis Make split‑second decisions Gather and relay information clearly, accurately, and rapidly in urgent situations Multi‑task across phone, radio, and computer systems under stress Maintain composure in emergency scenarios Build and maintain cooperative working relationships Communicate clearly in spoken and written English Hear and discern multiple types of audible signals simultaneously Use computers, type efficiently, and navigate technology comfortably Purpose of the Job Class The class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection (DEEP), other public safety agencies, and the public. Examples of Duties Operates radio communication equipment and receives and dispatches radio messages on an assigned shift; Provides a communications link for personnel in the field or agency headquarters; Relays information and requests for assistance to appropriate jurisdictions; Operates computer equipment; Operates voter system to determine radio transmission capability; Advises other agencies on incidents of special concern; Dispatches emergency response teams of the agency; Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC), and Connecticut On-­Line Law Enforcement Communications Teleprocessing (COLLECT) systems; Maintains initial incident report; Maintains written records and logs of shift activity; Interprets and relays information to field personnel; Contacts and may coordinate with agency units and/or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies; Interprets and applies state statutes and regulations pertaining to environmental protection issues; Independently responds to calls from the general public; Provides general information or referrals to the general public; Determines and evaluates whether emergency or non-­emergency situations exist, prioritizes and takes appropriate action; May prepare reports; Performs related duties as required. Knowledge, Skills, and Abilities Knowledge of state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement, radio communications equipment, and related terminology. Skills: interpersonal skills; computer keyboarding skills. Abilities include: listening and communicating calmly, effectively and courteously with the public and emergency personnel in both emergency and non‑emergency situations; speaking proper English and enunciating clearly; functioning and reacting calmly, effectively, and efficiently under stress; determining priorities among multiple issues and analyzing problems to take appropriate action; exercising discretion in handling confidential information; following oral and written instructions; maintaining manual and electronic records. Minimum Qualifications One (1) year of experience in dispatching and operation of communication equipment. Preferred Qualifications Experience with computer assisted dispatch (CAD), National Crime Information Center (NCIC), and CT On-­Line Law Enforcement Communications Teleprocessing (COLLECT) systems Experience interpreting and applying conservation enforcement state and federal laws, statutes, regulations, and procedural guidelines Experience managing competing deadlines and adapting to changing priorities in a work environment Experience extracting information from individuals during emergency response communications Experience making independent decisions while evaluating emergency and non‑emergency response situations Special Requirements Incumbents must have and maintain certification as a Telecommunicator. Incumbents must receive certification in National Crime Information Center (NCIC) and Connecticut On‑Line Law Enforcement Teleprocessing (COLLECT) systems within three (3) months of appointment. Incumbents may be required to work a schedule that includes weekends, evenings, and holidays. Character Requirements In addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate may be performed before certification for permanent appointment. Physical Requirements A physical examination may be required. Applicants must possess normal hearing and vision. Working Conditions Incumbents may be required to work in tiring positions for long periods of time. Conclusion The State of Connecticut is an equal‑opportunity/affirmative action employer and strongly encourages applications of women, minorities, and persons with disabilities. #J-18808-Ljbffr