Clinical Informatics Manager (Business Analyst IV)

This position leads our Clinical Informatics Business Analysts and guides agency-wide initiatives for our electronic health record system. This is a key leadership role that blends clinical expertise, workflow development, and system optimization to support high quality services and reliable and accurate documentation across the organization. What You Will Do Provides leadership for the Clinical Informatics Business Analysts and partners with clinical teams to strengthen EHR use, develop training, and support effective workflows. Collaborates with Reimbursement Services, the system administrator, and Compliance and Risk Management to ensure the EHR meets clinical, regulatory, and billing requirements. Serves as a business analyst for at least one program by configuring and maintaining clinical content in the NextGen EHR and supporting data‑driven decision making. Leads and participates in efforts focused on system configuration, auditing, new program implementation, and continuous improvement. Ensures compliance with all applicable regulations and supports disaster recovery and continuity of operations planning. Provides training and responds to helpdesk needs as required. What We Are Looking For An experienced professional with strong clinical knowledge, excellent critical thinking skills, and a passion for improving health information systems. Someone who can lead a team, communicate effectively with staff at all levels, and translate clinical needs into efficient workflows and system enhancements. Illustrative Duties Provides direction to align technology with organization's strategy, priorities, and business needs. Develops the processes and policies to ensure compliance with federal and state systems and regulations. Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices. Manages the business process activities for the systems development life cycle for new and/or existing complex systems. Identifies and maintains key performance measures for business processes associated with technical systems. Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members. Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions. Determines appropriate system life cycle techniques and methods for implementation. Supervises the delivery of training classes to user groups. Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems. Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution. Stays abreast of technology changes. Required Knowledge Skills and Abilities Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering. Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment. Advanced knowledge of the procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures. Advanced knowledge of principles, methods and techniques of information technology assessment. Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements. Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology. Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand‑alone environments. Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations. Considerable knowledge of effective project management methods, practices and techniques. Knowledge of effective supervisory methods, practices, and techniques. Ability to manage/administer multiple computer systems in a diverse computing environment. Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/software systems solutions. Ability to manage both small and large long and short‑term projects under project timeline and resources. Ability to write computer program operating instructions. Ability to write effectively, including technical writing. Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans. Ability to understand how IT affects an organization and ability to link it to redesigned business processes. Ability to work cooperatively with technical staff and end users and establish and maintain relationships. Minimum Qualifications Any combination of education, experience, and training equivalent to the following: Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience. Necessary Special Requirements The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire. Certain positions with financial responsibility within this class may be subject to criminal background checks and/or credit checks as a condition of hiring and periodically thereafter, as determined by the department head. An applicant or employee may be required to submit a request for a criminal background check and/or credit check to the appropriate agency. Applicants and employees within these select positions must demonstrate financial responsibility in personal finances as a condition of employment. This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.) Preferred Qualifications 5+ years of clinical informatics experience in the Behavioral Health/SUD Setting Experience with Electronic Health Records (EHR) 5+ years testing EHR IT Systems including writing test scripts Familiar with the NextGen EHR software (5+ years of usage) Experience with workflow and process improvement Experience with supervising and leading teams Project Management Professional (PMP) Certification RN licensure Physical Requirements Ability to travel to CSB sites to provide coaching/training/support; communicate clearly orally and in writing; use keyboard‑driven equipment; and carry equipment weighing no more than 25 pounds. All duties performed with or without reasonable accommodations. Selection Procedure Panel interview and may include a practical exercise. EEO Statement Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY View phone number on click.appcast.io. View email address on click.appcast.io EEO/AA/TTY. #J-18808-Ljbffr Fairfax County Government