Bilingual Case Worker

Job Description

Job Description

TITLE: Bilingual Case Worker (English & Spanish)

DEPARTMENT: Benefits Assistance Program

REPORTS TO: Benefits Assistance Director

LOCATION : Bronx and Manhattan

SALARY: $45,000 - $50,000

DATE: January 2026

JOB SUMMARY: Under the supervision of the Benefit Assistance Director, the caseworker will provide individual and families with case management, case assistance, benefits counseling, entitlement assistance, and other social services and assistance at multiple Bronx and Manhattan locations. The caseworker will conduct ongoing presentations and community outreach to recruit new clients and attend special events/tabling to promote program and services.

EDUCATION, EXPERIENCE AND SKILL REQUIREMENT:

• Associate's degree required, Bachelor's preferred
• At least 1-2 years of community/family support, case management work/experience
• Familiarity with social service benefits (entitlements)
• Strong communication skills, listening skills, written and verbal communication skills, critical thinking, and problem-solving skills
• Empathy and interpersonal skills to build positive relationships with clients
• Strong computer literacy to learn all program databases and strong skills in Microsoft Office
• Bilingual English/Spanish required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage annual contractual caseload and achieve monthly deliverables for all programs in the Bronx which includes: Early Childhood and Individual and Families
• Maintain and update client caseloads in the contractual required tracking systems which should include intake, assessment, application process, referrals, and outcomes
• Ongoing support for clients through comprehensive assessment and counseling; benefit assessment screening, planning, implementing, overall evaluation of client's needs, case assistance and case management, follow up (weekly/monthly) as required
• Responsible for collaborating and providing services to all Grand Street programs in various Bronx locations and sites, which includes recruitment, outreach, working with ECP family advocate/workers and Program Directors for all programs
• Liaison for Legal, Financial, and Tax services
• Responsible for doing (internal/external) outreach, presentation, informative Zoom meetings, tabling at events and food pantries, attending events, and providing information about services to the community to recruit new clients
• Other special projects or miscellaneous program duties as needed

HOW TO APPLY:

Please submit a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position you are applying for. If selected, we ask that you also provide us with three (3) professional references that we can contact at least two (2) professional references should be from a former supervisor). Please click on the link provided below, or use the link in a search bar and apply online through our career center.

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No phone calls, please

Please be advised that job offers can only be made once your clearances come through!

EQUAL OPPORTUNITY EMPLOYER (EOE)