ICT Technical Program Manager (Sales and Supply Chain Systems)

Technical Program Manager

The Technical Program Manager (TPM) is accountable for driving business critical outcomes through disciplined requirements leadership, cross portfolio alignment, and execution oversight across Vehicle Allocation, Inventory Management and Ordering systems.

This role operates at a strategic and programmatic level, overseeing multiple interdependent initiatives and serving as an interface between executive business leadership and technology delivery organizations. The TPM ensures business priorities are clearly articulated, translated into technically sound and scalable requirements, aligned across platforms and teams, and delivered with predictable outcomes, quality, and transparency.

The position owns end ‑ to ‑ end accountability for the requirements and delivery lifecycle, including intake governance, scope definition, prioritization, dependency and risk management, delivery validation, and controlled change execution — while influencing roadmap decisions and investment sequencing across multiple product and technology teams.

Key Responsibilities:

• Provide technical ownership and governance of the Sales and Supply Chain Systems covering integration, internal platform alignment, security, rollout, and sustained delivery.
• Own program scope, milestones, release plans, and dependencies across multiple concurrent workstreams, spanning source systems, data platforms, integrations, and consumer applications.
• Lead requirements discovery across business, data, and technical domains (data sources, business rules, KPIs, integration patterns), translating needs into epics, user stories, and prioritized backlogs with clear acceptance criteria.
• Serve as the primary bridge between executive business stakeholders, external partners, and internal ICT delivery teams, ensuring priorities are clearly translated into scalable, technically feasible solutions.
• Drive architecture and integration alignment with engineering, platform, and security teams, including ingestion patterns, APIs, orchestration, SLAs, resiliency, monitoring, privacy, and cybersecurity requirements.
• Own the end ‑ to ‑ end delivery lifecycle, from MVP definition through phased rollout, validation, change management, and continuous capability expansion.
• Coordinate test strategy and sign ‑ off across unit, integration, UAT, and operational readiness, ensuring data quality, reconciliation, and integrity against source ‑ of ‑ record systems.
• Proactively manage cross ‑ system dependencies, delivery risks, security considerations, vendor impacts, and rollout complexity, escalating trade ‑ offs and recommendations with clear, data ‑ driven context.
• Communicate program health to leadership through concise, actionable updates on progress, risks, decisions required, and budget or supplier impacts.
• Establish delivery discipline and governance practices that improve predictability, transparency, and leadership ‑ level visibility into outcomes.

Required Skills & Experience:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field
• Minimum 5 years senior technical program management and project management experience delivering enterprise ‑ scale integration and solutions.
• Demonstrated ability to partner with teams on non ‑ functional requirements, including performance, scalability, security, reliability, privacy, and observability.
• Experience validating solutions against platform standards, security controls, and operational readiness requirements.
• Proven ability to lead complex, multi ‑ stakeholder programs involving external vendors, internal teams, and customer ‑ facing rollouts at scale.

Key Deliverables / Success Metrics:

• On ‑ time delivery of MVP and subsequent releases with clearly documented scope, data contracts, integrations, and operational runbooks.
• System reliability and data quality, measured through SLA attainment, reduced integration failures, and reduced mean time to restore.
• Stakeholder confidence and usage, evidenced by reduced manual workarounds, trusted KPIs, and consistent use in operational and executive reviews.