Enterprise Account Manager

Key Responsibilities • Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets • Develop and execute strategic account plans to increase adoption and drive revenue growth • Identify, qualify, and close upsell and cross sell opportunities by aligning solutions to client business objectives • Act as a trusted advisor by building credibility through product expertise, industry insight, and consultative engagement • Lead client conversations end to end including renewals, negotiations, and expansion discussions across business functions • Collaborate cross functionally with marketing, product, and customer support teams to ensure seamless delivery and client value • Track performance and manage pipeline through CRM tools, maintaining accurate forecasting and data driven decision making • Stay informed on market trends and competitive activity to position solutions and identify new opportunities • Represent the voice of the customer internally to inform product innovation and go to market strategies Day to Day Responsibilities • Manage and grow relationships within an assigned portfolio of enterprise clients • Execute account plans to drive adoption, retention, and expansion opportunities • Conduct consultative discussions to understand client challenges and align solutions • Lead renewal and expansion conversations with key stakeholders across functions • Identify and pursue upsell and cross sell opportunities within existing accounts • Collaborate with internal teams to support client success and solution delivery • Maintain CRM records, track pipeline activity, and ensure accurate forecasting • Monitor industry trends and competitive landscape to inform client engagement strategies • Share client feedback and insights internally to support product and strategy development Preferred Experience and Attributes • Experience in account management, sales, or customer growth within SaaS, digital media, or technology environments • Proven track record of meeting or exceeding sales and retention goals • Ability to develop and execute strategic account and territory plans • Strong communication, negotiation, and presentation skills • Ability to engage senior level stakeholders across creative, marketing, and procurement teams • Proactive and entrepreneurial mindset with strong organization and follow through • Strong prospecting and account management capabilities • Passion for creativity, technology, and design driven solutions • Understanding of CRM technology with experience in Salesforce preferred • Ability to balance relationship management with revenue generation OTE for this role is between $190-220k annually.