NON EMERGENCY OPERATOR (NEO) / Safe Car

NEO - Non Emergency Operator/ Safe Car

No Experience Required - High School Diploma and Clean Driving Record - Endless Career Advancement Opportunities

Partners not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.

Join our journey we are going places and you are an integral part of that future.

Job Description Summary

NEO (do not need EMT certification), under general supervision, and in accordance with Medical Control Board's policy, procedure and protocol, performs specific tasks required for the effective and efficient care of behavioral health patients in a pre-hospital setting and/or intra-facility transfers; as an operator of a Basic Life Support/Non-Emergency Secure and Safe SUV. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner. These transfers will receive security escorts in and out of the vehicle.

Patient Care and Documentation

• Reviews daily agenda of pre-scheduled calls, locates address on map, if time permits.
• Transports patients and/or parcels according to schedule.
• Works expediently to ensure availability of resources in order to maximize utilization and productivity.
• Produces accurate, legible, and complete documentation on all runs.
• Maintains designated vehicle in a clean manner inside and outside.
• Completes a check out list daily, before driving vehicle.

Teamwork and Engagement

1. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
2. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
3. Adapts approach, goals, and methods to achieve solutions and results in changing situations.
4. Contributes to a workplace that is free from harassment and respects individual differences.
5. Meets company meeting attendance requirements. Is in compliance with attendance policies.
6. Maintains capability to work at all bases as assigned. Will help facilitate the transition from one mode of transportation to another when primary mode is unavailable due to weather, maintenance or other factors.
7. Completes daily base assignments and participates on committees/taskforces or special projects as assigned.

Safety and Security

1. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
2. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.
3. Promptly reports actual or potential safety or security concerns.
4. Protects the privacy of all Company and patient information in accordance with the Company's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.

Decision and Recommendation Quality

1. Gathers information and others' input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.
2. Considers lessons learned from experience, differing needs, and the impact of the decision on others.
3. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

Competitive Pay and Benefits with the following Shift Differentials

• Monday-Thursday 7:00 p.m. 7:00 a.m. $4.00 per hour
• Friday, Saturday & Sunday 7:00 p.m. 7:00 a.m. $5.00 per hour
• Saturday & Sunday 7:00 a.m. 7:00 p.m. $4.00 per hour

Requirements

Minimum Qualifications

• 1. High School diploma or equivalent required.
• 2. Previous experience with psychiatric health-care patients preferred.
• 3. Ability to complete an American Heart Association CPR and First Aid class within six months of employment. (Employer paid.)
• 4. Ability to complete de-escalation training provided by the company within 1 month of hire.
• 5. Demonstrated ability to read maps and a good knowledge of our service areas.
• 6. Must possess a valid Driver's License in state of employ, and be eligible for driving privileges based on current policies and procedures.
• 7. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.
• 8. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings.
• 9. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public.
• 10. Must be able to sit driving for long periods of time.
• 11. Must be able to effectively enter and exit all vehicles (listed above) without assistance and be able to be properly secured in all vehicles in both the driving compartment and patient care areas.
• 12. Must demonstrate alertness at all times.
• 13. Must be able to withstand high amounts of stress in uncontrolled environments.
• 14. Must maintain competency on assigned and alternate modes of transport.

Working Conditions Works outdoors, in weather common to the region, on a regular basis. Exposure to blood, body fluids or tissue.

MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.