Medical Assistant/Patient Service Representative

Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you'll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Medical Assistant/Patient Service Representative Position Summary

The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include, but are not limited to, clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.

The Medical Assistant prepares for patient visits by retrieving and organizing patient data, and communicating needs -with provider and care team. Updates patient records to reflect their most up-to-date health metrics and appointments.

• Provides direct patient care including but not limited to:
  • Rooming patients
  • Recording of vital signs to include: height, weight, temperature, blood pressure (manual or automatic), oxygen saturation, and heart rate.
  • Collect specimens and responsible for other point of care testing as required by office location and patient need.
  • Recording and documenting a patient's reason for visit, medications, and medical history.
  • Assists provider with exams and procedures as needed.
• Assures exam rooms are stocked and supplied appropriately.
• Answers telephones and responds according to patient need.
• Provides patient teaching with provider guidance.
• Follows through with patient referrals, completes authorizations, and determines eligibility as needed.
• Demonstrates organizational mission and values with all patient interactions.
• Keeps up to date with Quality and Safety measures
• Participates in team based care

Medical Assistant/Patient Service Representative Position Requirements

• High School graduate or equivalent required.
• Knowledge of medical terminology
• Physician office experience preferred
• Electronic health record documentation experience preferred
• CNA of Medical Assistant certification preferred
• At least one year of administrative/customer service experience is required.

Medical Assistant/Patient Service Representative Work Schedule

• Monday through Friday, Day Shift.

Medical Assistant/Patient Service Representative Benefits

We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more