Customer Service Specialist

We’re Hiring: Customer Service Specialist (On-Site – Elma, NY) We have an immediate need for a talented Customer Service Specialist to work from our office located at 631 Bullis Rd, Elma, NY . Enjoy your workday in a relaxed, comfortable atmosphere where you’ll look forward to coming in each day. Pay starts at $20 per hour , plus monthly spiffs. Hours: Monday - Friday 7:30am - 4:00pm About the Role Because we offer top-of-the-line products and services, we’re looking for top-of-the-line Customer Service Specialists who genuinely care about our customers. In this role, you will: Promote customer satisfaction by converting inbound and outbound calls (current customers only— no cold calling ) into booked service appointments Assist with dispatching service calls to our technicians and various dispatching duties Deliver outstanding service to both internal and external customers Benefits Casual and fun work environment Great company culture Medical and dental coverage Paid time off and sick time 401(k) with company match Guardian ancillary benefits LegalShield Family bereavement leave Pet bereavement leave Voted Buffalo’s Best Places to Work (Business First, Buffalo News) 2020–2026 Your Key Responsibilities Convert incoming calls into booked appointments Deliver scripts with authenticity—be clear, compelling, and personable Respond to customer inquiries, resolve issues, and promote the company brand Maintain professionalism and build rapport to encourage repeat business Participate in training to enhance your skills and outbound calling effectiveness Accurately update customer records and notes in our system Make outbound calls to existing customers to meet scheduling needs Assist the dispatch team as needed #J-18808-Ljbffr Ontario Trillium Foundation