Client Service Representative

Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Lancaster Animal is seeking an Experienced Client Service Representative to join our team. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like‑minded individual! About Us We are a 4‑doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Lancaster, MA. Check out our website here: At VCA Lancaster Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. Our hospital includes modern exam rooms, a well‑stocked pharmacy, in‑hospital surgery suite, in‑house dental suite, digital x‑ray including dental radiographs, ultrasound capabilities, and a closely supervised hospitalization area. Among the reasons to consider joining VCA Lancaster We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! Leadership opportunities Access to the people and financial resources of a large veterinary community WOOF University, offering abundant of training in a variety of topics Generous employee pet care discounts Opportunities to give back through strong Shelter partnerships and VCA Charities VCA adds value to your compensation package with the following: Competitive wage Medical, Dental & Vision insurance Opportunity to teach and mentor 401(k) Free wellness subscriptions (Head Space) Life and Long Term Disability insurance Paid Parental leave Why We Need You As the face of VCA Lancaster, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow‑ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. The salary range for this position is define range using this spacing and punctuation $16 - $23 / hour Qualification 1 years of experience in the veterinary field required. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr VCA Animal Hospitals