Human Resources Benefits Director

Position Overview: The Human Resources Benefits Director leads the strategy, design, and administration of CrossCountry Mortgage’s employee benefits programs, providing strategic oversight of benefits operations including program analysis, vendor management, regulatory compliance, and cost management. Job Responsibilities Lead the strategy, design, and implementation of comprehensive self‑funded benefits programs, including claims analysis, stop‑loss management, trend monitoring and collaboration with carriers/vendors. Ensure benefits programs align with business objectives, support employee wellbeing, and optimize cost efficiency. Partner with leadership to align benefits strategy with workforce planning, including supporting hiring cycles, retention of key roles, and organizational growth objectives. Lead and develop the Benefits team, including organizational design, capability development, and succession planning. Deliver executive‑level insights and recommendations on program performance, utilization, risk exposure, and cost trends to inform strategic decision‑making. Monitor industry trends, regulatory updates and best practices, and incorporate insights into program strategy and design. Manage the benefits budget, including forecasting, financial modeling and ongoing cost management across all programs. Evaluate and optimize benefits programs through regular analysis, audits and benchmarking, recommending enhancements and cost management strategies. Oversee relationships with external vendors and plan administrators, ensure effective service delivery, contract management and alignment with program goals across healthcare, retirement and non‑traditional benefits. Lead vendor strategy and renewal negotiations, including evaluation of program performance, cost containment opportunities and contract terms. Serve as an escalation point for complex benefits issues, partnering with vendors and internal stakeholders to drive resolution. Support organizational growth initiatives, acquisitions and workforce integrations by aligning benefits programs, policies and carrier/vendor relationships. Manage benefits technology and administration platforms, ensuring data integrity, system effectiveness and continuous improvement of the employee experience. Provide strategic oversight of employee‑facing benefits support and service delivery, establishing standards that ensure a high‑quality, consistent employee experience. Direct the development and execution of communication strategies to promote awareness and understanding of benefits offerings through presentations, educational materials and engagement initiatives. Establish and maintain compliance frameworks to ensure adherence to applicable federal, state and local regulations (ACA, ERISA, HIPAA, COBRA, FMLA) and monitor regulatory changes. Direct preparation and oversight of required reporting and filings, including Form 5500, summary reports and other regulatory submissions. Provide oversight of leave and absence programs, ensuring accurate tracking, compliance and alignment with organizational policies. Oversee coordination of workplace safety and workers’ compensation programmes, ensuring compliance and appropriate case management processes. Collaborate extensively with cross‑functional partners (IT, Finance, HR Operations, C‑level stakeholders) to evaluate program performance, implement system enhancements, manage vendor integrations and support enterprise‑wide initiatives. Qualifications and Skills Bachelor’s degree in Human Resources, Business Administration, related field or equivalent experience (preferred). 7+ years of advanced experience administering employee benefits. Experience designing and managing large‑scale benefits programmes while aligning strategy with business objectives. Experience leading health, retirement, leave of absence and non‑traditional benefits programmes, including plan design, funding strategies and regulatory requirements. Experience with HR software (HRIS) and quantitative and qualitative research. Advanced knowledge of employment laws and regulations, with the skill to interpret and apply requirements to complex benefits programmes and organisational practices. Advanced knowledge of HR operations and best practices, with a comprehensive understanding of human resource functions. Excellent analytical and problem‑solving skills. Excellent time‑management skills to meet deadlines. Excellent communication skills. Proficient with Microsoft Office Suite or related software. Equal Employment Opportunity Statement: CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state or local law. #J-18808-Ljbffr CCM CrossCountry Mortgage, LLC