Scheduler

Alexandria, United States | Posted on 04/29/2025 About Metropawlitan Petsitters Metropawlitan Petsitters is a premier dog walking and pet‑sitting company dedicated to providing exceptional care for pets in the Alexandria, Arlington, and Falls Church area. Our team of experienced and passionate pet‑care professionals ensures that every pet receives the love, attention, and exercise they deserve. We pride ourselves on delivering reliable and top‑notch service to our clients, allowing them peace of mind while they are away. Position Overview We are seeking a dynamic and responsible Scheduler to join our growing team. The Scheduler will play a crucial role in overseeing and coordinating the daily operations of our dog walking and pet‑sitting services. This individual will be responsible for communicating with our dedicated dog walkers, pet sitters and customers to ensure the highest level of service for our clients. Responsibilities Client Relations Address client inquiries and concerns promptly and professionally. Ensure client satisfaction through effective communication and problem resolution. Maintain strong relationships with clients and gather feedback to enhance service quality. Maintain client schedules and profiles. Respond to client needs. Scheduling and Coordination Create and manage daily schedules for dog walkers and pet sitters. Assign clients to appropriate team members based on availability and expertise. Monitor and adjust schedules to accommodate client requests and changes. Address any performance issues or concerns with individual team members promptly. Qualifications Previous experience in an admin role, preferably in the pet care industry. Strong organizational and communication skills. Ability to work independently and collaboratively with a diverse team. Knowledge and passion for animal care. Experience with CRM system, understanding of AI, and comfort with social media. Physical ability to walk small to medium dogs for 2-5 miles and care for large dogs, cats, and small animals such as hamsters and rabbits. Pet care experience of at least 2 years (Required). Driver’s License (Required). Remote/Location The position is primarily remote; however, the candidate may be asked to step in for a sitter or a walker from time to time. Candidates should live in the northern Virginia area (preferably Arlington, Alexandria, Falls Church, and Fairfax counties). They must be comfortable working with pets and with the peace of mind they bring to our clients. Pay and Hours Pay: $18.00–$20.00 per hour. Expected hours: 5–30 per week. Benefits Flexible schedule Referral program Bonus opportunities Commission pay Tips Requirements Experience managing a team. Comfortable walking, caring and managing large dogs. Comfortable caring for cats and small animals (hamsters, rabbits). If you are a dedicated and organized individual with a passion for pets, we would love to hear from you. Please submit your resume and answer the screening questions detailing your relevant experience and why you are the ideal candidate for the Field Manager position at Metropawlitan Petsitters. Metropawlitan Petsitters is an equal‑opportunity employer and encourages candidates of all backgrounds to apply. #J-18808-Ljbffr Metropawlitanpetsitters