Senior Property Manager

Reports to: Managing Director Property Management

Location: Rogers, AR 72758

Skills Required:

• Team Player Orientation
• Strong Organizational Skills
• Attention to Detail
• Basic knowledge of accrual and cash accounting principles
• Customer Focus (Internal and External)
• Excellent Verbal and Written Communication
• Effective Time Management and Multi-Tasking

Job Description:

This position is responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained single or multi-tenant property. Maximum emphasis is placed on providing a positive response to the concerns and needs of the tenants and quality programs, in conjunction with the Owner’s goals and objectives. The Senior Property Manager serves as a liaison between the owners and tenants and serves as the company's key property management representative for its portfolio assignments. The position supervises and takes responsibility for the operation and maintenance of the portfolio in an efficient and effective manner, ensuring that income is maximized, and expenses are managed and controlled while ensuring a high level of tenant satisfaction. Working with owners and tenants to understand their goals, objectives, requirements and expectations, the Senior Property Manager ensures the asset is managed to the highest level possible in accordance with the best standards of the industry. This position requires working non-traditional hours, including weekends, evenings, and holidays as needed to ensure the smooth operation of the property and to address urgent tenant and maintenance needs.

Responsibilities include :

• Uphold Company Vision and Values
• Assists in the development of and ensures execution of all maintenance programs relating to the interior and exterior conditions and appearance of the property, assuring the highest levels of tenant satisfaction.
• Manages onsite staff, if any, to include Assistant Manager and all Maintenance Technicians.
• Maintains budget parameters and is constantly reviewing/rebidding expenditures.
• Participates in the selection of contract services, vendor negotiation of service agreements and day-to-day monitoring of vendor performance to ensure full compliance of standards established within the service agreement.
• Works with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support.
• Addresses necessary issues to keep unsatisfactory performance, disruptions and discontent to a minimum.
• Assists Leasing Agent and Building Engineer in the process of new tenant construction build-out including maintaining tenant improvement cost totals.
• Performs annual lease audits and monthly property inspections; maintains current certificates of insurance on all tenants.
• Invoices and ensures collection of monthly rent and all other receivables.
• Maintains current tenant amenities and develops new ideas to aid in tenant relationship- building and retention.
• Maintains community and professional relations by participating in related organizations.
• Perform all functions as prescribed in the Management Agreements with particular care given to limits of authority and ownership notification requirements.
• Lead the preparation of the annual budget including including income, operating expenses, capital expenditures and debt service. Complete the Executive Summary section of the budget and any other supplemental information necessary to adequately address assumptions, changes, projects, etc. Lead the budget presentation to the building owner.
• Complete operating expense reconciliation at the end of each year and bill tenants for overages or credits.
• Other duties as necessary to conform to ownership requirements, performance standards, and to the needs of the portfolio and its tenants.

• S ervice (Dedication, Helpfulness, Best in Class)
• A uthenticity (Practice Integrity, Genuine, Dependable and Trustworthy)
• G ive Back (Community Engagement, Servant Attitude, Help Others)

• Proficient in Microsoft Office
• Yardi Voyager 7s Experience (Preferred)
• 7+ years of Commercial Property Management experience or equivalent