Dealer Systems Business Operations Lead

Job Description

The Role

The Dealer Systems Business Operations Lead owns the day-to-day business operations product strategy and ongoing support of the systems that manage GMs global dealer network and dealer contractual processes. The portfolio includes GMs business-critical Dealer Information Database (GMDID) and Dealer Network Planning System (DNPS) mainframe applications as well as integrated systems supporting dealer changes document management electronic signatures financial transactions and reporting. This role supports a team responsible for a broad range of business processes and system operations while partnering with global business teams technical teams financial institutions and other key stakeholders. Success in this position requires a strong combination of technical expertise business acumen leadership and experience leveraging mainframe mid-range and relational database environments.

What Youll Do

• Serve as the business and technical subject matter expert for GMs Dealer Information Database (GMDID) and Dealer Network Planning System (DNPS) including integrations with dependent mid-range systems such as the Dealer Contractual Information Change Request system (DCICR) Dealer Network Planning SystemDocument Management System (DNPI-DMS) and e-signature platforms.
• Lead the Business Intake Request process evaluate proposed changes and coordinate priorities across business and technical stakeholders.
• Oversee the maintenance of global dealer and non-dealer sites and ensure the accuracy integrity and availability of data across supported systems.
• Own the Dealer Lookup Tool and oversee routine system health checks issue resolution and operational support.
• Manage global dealer changes including field realignments organizational changes and other updates affecting dealer-network structures.
• Manage dealer contractual systems and partner with the Dealer Contract Group to assess the downstream impacts of dealer changes and support the creation storage retrieval and management of GM dealer contractual documents.
• Partner with the General Motors Treasurers Office to manage financial relationships between GM and its dealers oversee the Electronic Funds Transfer process and serve as the primary contact for participating dealers and financial institutions.
• Support daily business operations involving billing and receivables systems including VBARS and OTDS.
• Maintain GM data and system security in accordance with corporate policies controls and security requirements.
• Serve as the Dealer Systems process lead for corporate initiatives that introduce change or require system integration. Govern changes to data elements and business processes to minimize risk and disruption to GMs daily operations.
• Lead coach and support the Systems Team while ensuring that operating procedures process documentation and reference materials remain accurate and current.

Your Skills & Abilities(Required Qualifications)

• Bachelors degree; preferably with a business technical focus in systems analytics or quantitative disciplines preferred.
• 5 years of experience in business systems operations or analysis; preferably within automotive multi-unit retail or financial services environments.
• Technical knowledge of mainframe or mid-range systems including system operations and management query development and execution scripting data import and export and data manipulation.
• Demonstrated knowledge of and experience with SQL and relational databases.
• Familiarity with artificial intelligence tools and the ability to apply them to support business processes analysis or operational efficiency.
• Demonstrated ability to work cross-functionally influence stakeholders prioritize competing demands manage multiple concurrent

What Can Give You a Competitive Advantage(Preferred Qualifications)

• Strong analytical problem-solving communication and technical-writing skills.
• Strong attention to detail sound judgment adaptability and the ability to work independently in a challenging environment.
• Working knowledge of Databricks (DBX).
• Experience in testing project management technical writing and process documentation.
• Experience managing business-critical systems and leading operational support activities.
• Knowledge of financial systems and processes including experience working with financial institutions and ACH or drafting processes.
• Experience with dealer contractual processes in a corporate environment that supports a dealer distribution network.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

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Required Experience:

Manager