Regional Manager Hospital Partnerships

Regional Manager Hospital Partnerships

Join us in transforming lives every day. At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.

This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day.

Job Type: Full-time, Exempt.

Work Hours: The Hospital Partnership department is a 24/7 operation and will require the Senior Regional Managers, Donation Services to work various shifts. Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.

Work Setting: In-person and Field Service Area

Location: Riverside, CA

Travel: Frequently required to travel by personal auto to hospitals, meeting sites, and other locations within our service area.

Summary of Functions:

The Regional Manager, Hospital Partnerships (RMHP) is responsible for the daily operations, direction, development, and evaluation of the Hospital Partnership (HP) team. The RMHP oversees donation development initiatives to include special projects, staff training and information systems for tracking and reporting; as well as, quality improvement, policies and procedures creation and revisions, and OneLegacy's hospital development activities. The RMHP motivates and fosters collaborative efforts with the HP team to meet OneLegacy's goals by providing support to the hospital development training program, both in the field and in the classroom, when necessary. The RMHP supports the Chief Operating Officer (COO) to identify, develop, and implement effective teaching tools and other resources for the hospital development team.

Duties & Responsibilities:

Essential Job Functions:

1. Supports the organization's Mission, Vision, Values, and Initiatives. 2. Provides daily oversight of the donation process to facilitate effective referral management. 3. Provides daily oversight of the donation after cardiac death process. 4. Reviews daily referral/donor activity with team leader(s). 5. Actively participates in OneLegacy committees as assigned. 6. Conducts quarterly/annual performance evaluations for the Program Managers, Hospital Partnerships (PMHP). 7. Monitors all hospital development activities and provides ongoing support to the hospital development team. 8. Attends meetings at donor hospitals and transplant centers throughout our DSA. 9. Works collaboratively with the Director, Hospital Partnerships (DHP) the COO, Operations leadership team, and other departments within OneLegacy. 10. Conducts departmental and regional team meetings. 11. Counsels and disciplines hospital development team members based on Human Resources policies and procedures. 12. Conducts periodic on-site visits to observe PMHP performance in the field. 13. Monitors and periodically participates in hospital after action reviews.

14. Ensures that the standards of practice are consistent with the national trends and standards of UNOS, AOPO, and CMS; and ensures that the hospital development team and department are compliant with OneLegacy policies and procedures. 15. Trains and evaluates the core hospital development competencies for the PMHP; with an emphasis on field coaching and classroom training where needed. 16. Develops, implements, and manages special programs projects to advance HP performance and improve overall organizational donation outcomes. 17. Collaborates with the DHP and the COO to review and redefine OneLegacy's educational messages and position statements for frontline staff communications with healthcare professionals to promote optimal donation practices. 18. Works with DHP to design and implement effective tracking systems for managing, analyzing, and reporting HP activities and donation outcomes. 19. Creates and manages systems for customer satisfaction through comprehensive referral and case follow-up; including surveys and focus groups. 20. Attends staff meetings, training programs, and/or in-services meetings, as required. 21. Represents OneLegacy at local, regional, and national meetings. 22. Assists hospital development and procurement teams in the areas of research and publication. 23. Participates in the interviewing and hiring process for the Hospital Partnerships and other Operations Leadership teams, as directed. 24. Supports the organization's Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures, and the mission, vision, and values of the organization. 25. Performs other duties as assigned by DHP.

Supervisory Responsibilities: 1. Manages the operations and performance of the following Program Manager, Hospital Partnerships (PMHP).

Problem Solving/Accountability: 1. Accountable for programs and staff development to assure a sustained donor referral base and effective standards of practice in assigned areas. 2. Resolves customer service problems with a high degree of sensitivity and complexity surrounding issues of patient care. 3. Accountable for allocation of departmental resources to maintain daily operations in a fast-paced environment. 4. Resolves issues for OneLegacy frontline staff and Operations leadership as it relates to hospital development responsibilities.

Secondary Job Functions: (Although the following job functions have been identified as "secondary", any employee capable of performing the "secondary" job functions is expected to do so). 1. Performs the job responsibilities of the Program Manager, Hospital Partnerships (PMHP). 2. Fosters and maintains a collaborative relationship with OneLegacy leadership, key business partners (processors, transplant centers, hospitals, outside industry agencies, etc.); and ensures that policies and procedures are consistently maintained. 3. Monitors random inbound calls to improve the quality, minimize errors and track operative performance. 4. Fosters and ensures the development of a positive, professional, and productive work environment among the Call Center staff.

Skills and Abilities: 1. Accountable for programs and staff development to assure a sustained donor referral base and effective standards of practice in assigned areas. 2. Capable of resolving customer service problems with a high degree of sensitivity and complexity surrounding issues of patient care. 3. Accountable for allocation of departmental resources to maintain daily operations in a fast-paced environment. 4. Required to resolve problems for individuals and among interdependent work teams and departments. 5. Provides strong leadership and mentoring abilities with a customer service focus to lead, direct, and support a team of PMHP team. 6. Excellent problem solving, conflict resolution and interpersonal skills (i.e. has the ability to make decisions based on situational circumstance, company policy and customer relations). 7. Must have excellent listening skills, patience, and ability to inspire trust. 8. A high degree of personal integrity. 9. Demonstrates success by providing a high quality of customer service. 10. Great confidence and excellent business sense. 11. Must have excellent written and oral communication skills. 12. Exceptional presentation skills. 13. Strong attention to detail and follow-through. 14. Must have the ability to make judgments with respect to confidentiality of information. 15. Must have the capacity to have difficult conversations with employees, peers, leadership, and hospital partners. 16. Must have a positive attitude, an outgoing and friendly personality; with a passion for working with people. 17. Ability to work in high-pressure situations in a deadline-driven environment. 18. Must be highly organized, have a keen eye for detail, and a commitment to accuracy. 19. Must be proficient in Word, Excel, PowerPoint, and Outlook. 20. Ability to travel throughout seven-county service area. 21. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters, and OneLegacy finances. 22. Ability to adapt to a changing environment.

Physical Environment/Working Conditions:

Location: OneLegacy offices Travel: Travel required by personal auto or air to meeting sites and other locations. Work Hours: The Hospital Partnership department is a 24/7 operation and will require the Senior Regional Managers, Donation Services to work various shifts. Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.

Job Qualifications and Requirements:

Education: Bachelor's degree in business, education, or related field or at least