Operations Supervisor

Providing direct supervision to processing staff, the full-time Operations Supervisor will manage hiring, training, and performance evaluations while ensuring timely and accurate workflow in a remote setting. Key responsibilities Monitors reports and assigns resources to ensure production and quality effectiveness, making necessary adjustments for process improvement Handles administrative issues, escalations, and special projects while maintaining relationships with other departments to enhance customer satisfaction Collects and analyzes operational data to identify efficiency improvements and responds to customer inquiries Required qualifications Bachelor's Degree in a related field or equivalent work experience 2+ years of direct supervisory experience, including hiring and firing authority for a minimum of ten associates 2+ years of experience in healthcare (government healthcare delivery preferred) or a production environment Experience with Excel and Omni Flow is highly preferred Previous lead or people leader experience is preferred