IT Manager

Location : 4400 WALDEN AVE, Lancaster, NY, 14086-9751, United States Base Pay : $115,000.00 - $160,000.00 / Year Employee Type : Exempt - FT Required Degree : 4 Year Degree We’re looking for a hands-on IT Operations Manager who’s excited to lead technology that keeps our business running. In this role, you’ll guide a talented IT team while ensuring the reliability, security, and performance of systems that support both our corporate teams and manufacturing operations across multiple locations. This is a great opportunity for someone who enjoys solving complex challenges, leading people, and making a real impact on daily operations. Summary IT Operations & Team Management Manage day-to-day IT operations to ensure reliable technology support for corporate offices, plant personnel, and remote locations. Supervise and mentor IT staff, providing direction, support, and performance management. Coordinate IT activities across multiple locations to maintain consistent service delivery and support. Escalate key issues and collaborate with the Director of IT on strategic initiatives and technology planning. Infrastructure & Systems Management Manage the implementation, maintenance, and performance of enterprise IT infrastructure, including: Network connectivity across all sites Servers, cloud platforms, and data storage systems Telecommunications and collaboration tools Ensure system availability, performance, and security while minimizing downtime across locations. Coordinate infrastructure upgrades, system maintenance, and lifecycle management. Cybersecurity & Risk Management Support the implementation and enforcement of cybersecurity policies and best practices. Assist with disaster recovery planning, backup management, and business continuity initiatives. Monitor systems for security risks and work with leadership to address vulnerabilities and compliance requirements. Manufacturing Systems Support Support and maintain technology systems critical to manufacturing operations, including ERP platforms, shop floor technologies and Inventory/Supply chain systems. Work closely with operations, engineering, and production teams to ensure IT systems support plant operations and production efficiency. Troubleshoot and resolve technology issues that impact manufacturing systems. IT Service Delivery Ensure timely and effective technical support for end users across all company locations. Implement IT service management processes to improve service response times and user satisfaction. Monitor help desk performance and identify opportunities to improve IT support processes. Coordinate with IT vendors, service providers, and technology partners to support infrastructure and system needs. Assist the Director of IT in managing the IT budget, including hardware, software, licensing, and service contracts. Evaluate technology solutions and recommend improvements that support operational needs. Project & Change Management Lead or support IT projects such as system upgrades, infrastructure improvements, and software implementations. Coordinate with internal stakeholders to ensure technology projects meet operational requirements. Track project progress and ensure initiatives are delivered on time and within scope. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. 7–10+ years of progressive IT experience, including team leadership or supervisory responsibilities. Experience with ERP systems such as Oracle or SAP. Experience supporting multi-location IT environments. Strong knowledge of: Network infrastructure and systems administration Cloud technologies and virtualization Cybersecurity best practices and enterprise systems Experience working within a manufacturing or industrial environment Preferred Qualifications Familiarity with industrial technology environments and compliance frameworks such as CMMC. Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr