Business Analyst

Job Title

Customer-Focused Business Analyst

Job Description

We're looking for a customer-focused Business Analyst who enjoys solving problems, working with data, and helping clients succeed. In this role, you'll support clients and internal teams by troubleshooting issues, maintaining data quality, and assisting with reporting and integrations. You'll build your technical and business knowledge while working alongside experienced team members to deliver a great client experience.

Responsibilities

Support clients by assisting with data feeds and helping ensure reliable performance.

Investigate and resolve routine connectivity, data, and technical issues, escalating more complex issues when appropriate.

Respond to client questions related to reporting, data responses, and record maintenance.

Perform data quality reviews to identify errors and opportunities to improve reporting accuracy.

Partner with internal business and technical teams to resolve client issues.

Document issues, solutions, and processes to improve team knowledge.

Learn ClaimSearch products, processes, and technologies while building technical expertise.

Contribute to team initiatives and continuous improvement efforts.

Qualifications

13 years of experience in customer service, technical support, client support, business analysis, or a related field.

Bachelor's degree or equivalent combination of education and relevant experience.

Strong customer service mindset with a desire to learn and grow.

Good analytical and problem-solving skills.

Effective written and verbal communication skills.

Ability to prioritize work and manage multiple tasks.

Comfortable working independently with guidance while collaborating across teams.

Proficiency in Microsoft Office, particularly Excel.

Experience in P&C insurance is a plus.

Exposure to XML, SQL, web services, APIs, or networking concepts is a plus but not required.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.