Service Supervisor

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary
The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position provides direct leadership to cashiers, courtesy clerks, self-checkout attendants, and customer service associates while maintaining efficient operations, controlling service levels, and promoting a positive shopping experience. The Service Supervisor serves as a key member of the store leadership team and assists with daily operational execution, associate development, and customer issue resolution.
Key Responsibilities Customer Service & Store Experience

• Deliver outstanding customer service and foster a customer-first culture.
• Actively engage with customers and respond to questions, concerns, and requests in a timely manner.
• Resolve customer service issues professionally and effectively.
• Monitor front-end conditions to ensure a clean, organized, and welcoming environment.
• Promote exceptional service standards throughout all customer-facing areas.

Front-End Operations

• Oversee daily front-end activities including cashiering, courtesy clerk operations, self-checkout, and customer service desk functions.
• Monitor customer flow and adjust staffing assignments to minimize wait times.
• Ensure registers, self-checkout equipment, and service areas are operating efficiently.
• Support execution of company promotions, loyalty programs, and customer service initiatives.
• Monitor adherence to operational procedures and service standards.

Leadership & Associate Development

• Provide direction, coaching, and support to front-end associates.
• Assist with training and onboarding new employees.
• Reinforce company policies, procedures, and customer service expectations.
• Promote teamwork, accountability, and a positive work environment.
• Recognize and encourage strong associate performance.

Cash Handling & Financial Controls

• Ensure compliance with cash handling, register accountability, and financial control procedures.
• Assist with till audits, cash pickups, and balancing activities as assigned.
• Support cash office procedures and operational compliance.
• Monitor front-end transactions for accuracy and compliance.
• Protect company assets through proper operational controls.

Operational Support

• Assist with labor deployment and staffing adjustments based on business needs.
• Support store readiness for promotions, holidays, and special events.
• Communicate operational priorities and service goals to associates.
• Monitor department conditions and identify opportunities for improvement.
• Assist leadership with execution of company initiatives and programs.

Safety & Compliance

• Promote a safe working environment for associates and customers.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Address and report safety hazards promptly.
• Support incident reporting and documentation procedures.
• Ensure associates complete required training and certifications.

Leadership Coverage

• Serve as manager-in-charge when assigned.
• Support store leadership with operational decision-making and problem resolution.
• Help maintain service standards during peak business periods.
• Assist in coordinating daily store activities and priorities.
• Support departmental collaboration to achieve overall store goals.

Minimum Qualifications

• High school diploma or equivalent.
• Previous retail, customer service, or front-end experience required.
• Previous supervisory or leadership experience preferred.
• Strong customer service and interpersonal skills.
• Effective communication and problem-solving abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, stoop, and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
• Ability to move throughout the store safely and efficiently.
• Ability to work in a fast-paced retail environment with changing priorities.

Desired Competencies

• Customer focus
• Leadership and team development
• Front-end operations knowledge
• Cash handling and financial accountability
• Communication and interpersonal skills
• Conflict resolution
• Organization and attention to detail
• Problem-solving and decision-making
• Accountability and dependability
• Adaptability and teamwork

The Service Supervisor plays a vital role in delivering an exceptional customer experience by supporting front-end operations, leading associates, maintaining service standards, and ensuring efficient daily execution of store operations while contributing to overall store success.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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