Head of Client Support Services

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. The Service Supervisor supports front-end operations by providing leadership, direction, and support to customer service associates, cashiers, and service desk personnel. This position helps ensure exceptional customer service, efficient checkout operations, compliance with company policies, and achievement of operational goals. The Service Supervisor serves as a key resource for associates and customers while promoting a positive shopping experience.
Key Responsibilities Customer Service Operations
Deliver and promote exceptional customer service throughout the store.
Assist customers with questions, concerns, returns, exchanges, and special requests.
Resolve customer issues professionally and efficiently.
Monitor front-end service levels and respond to customer needs promptly.
Support company customer satisfaction initiatives and service standards.
Front-End Operations
Assist in overseeing daily front-end operations, including check stands, self-checkout, and service desk functions.
Monitor cashier productivity, transaction accuracy, and service efficiency.
Assist with register accountability, cash handling procedures, and till audits.
Support execution of company programs, promotions, and operational initiatives.
Provide daily direction, coaching, and support to front-end associates.
Assist with training and onboarding new employees.
Reinforce company policies, procedures, and performance expectations.
Assume leadership responsibilities in the absence of front-end management.
Ensure compliance with company cash handling, loss prevention, and operational procedures.
Monitor adherence to safety policies and report potential hazards.
Maintain clean, organized, and safe checkout and customer service areas.
Support regulatory compliance related to customer transactions and store operations.
Financial Performance
Support achievement of labor, productivity, and service goals.
Help identify opportunities to improve operational efficiency.
Monitor front-end processes to reduce errors and improve customer throughput.
Support efforts to minimize shortages and operational losses.
Assist with accountability for front-end performance metrics.
Previous retail, customer service, or supervisory experience preferred.
Excellent customer service and communication abilities.
Basic computer, cash handling, and operational knowledge preferred.
Ability to assist with lifting and moving products consistent with store requirements.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Ability to work in varying store conditions.
Customer Focus
Cash Handling Accuracy
Organization & Planning
Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Building the future of food and well-being starts with you. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4).