Regional Director of Operations (Hospitality)

Job Description

Job Description

This is a remote position.

We're looking for an experienced and results-driven  Regional Director of Operations to oversee a growing portfolio of Choice-branded hotels, including Everhome Suites®, Cambria®, and other current and future brands within the portfolio.

This strategic leadership role is responsible for driving operational excellence, maximizing profitability, maintaining brand compliance, and developing high-performing teams across multiple hotel locations. The Regional Director of Operations serves as a key partner to General Managers and leadership teams, ensuring properties consistently deliver exceptional guest experiences while achieving owner and company performance objectives.

This position requires a highly visible leader who thrives in a fast-paced hospitality environment, is comfortable with extensive travel, and possesses a strong understanding of hotel operations, financial performance, revenue management, guest satisfaction, and team development.

At ARK Hospitality, we uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission, to raise the bar on what Relationships, Reputation, and Returns mean in hospitality, drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership results, we foster an environment where team members are empowered to grow and deliver exceptional outcomes.

Location:  Remote + Travel within the United States

Preferred: Central or Eastern Time Zone

Travel Requirement: Extensive travel (50-75%+) to assigned properties. Candidates should reside within a reasonable commuting distance of a major commercial airport to support frequent travel throughout the portfolio.

Responsibilities

• Provide operational leadership and strategic oversight for multiple Choice-branded hotels within the assigned portfolio.
  
• Partner with General Managers to drive revenue growth, profitability, guest satisfaction, and market performance.
  
• Ensure compliance with all brand standards, company policies, franchise requirements, and regulatory guidelines.
  
• Conduct routine property visits, operational audits, and performance reviews to identify opportunities for improvement.
  
• Analyze financial statements, labor reports, operating expenses, and key performance indicators to maximize profitability.
  
• Develop and execute operational strategies that improve guest experience, efficiency, and overall property performance.
  
• Recruit, coach, mentor, and develop General Managers and property leadership teams.
  
• Support new hotel openings, transitions, acquisitions, renovations, and brand conversions as needed.
  
• Partner with sales, revenue management, and marketing teams to maximize occupancy, ADR, RevPAR, and overall market share.
  
• Lead accountability initiatives and performance management processes for assigned properties.
  
• Foster a culture focused on hospitality, employee engagement, operational excellence, and owner results.
  
• Maintain regular communication with executive leadership regarding property performance, challenges, opportunities, and strategic initiatives.
  

Requirements

• Minimum 5 years of multi-property hotel operations leadership experience.
  
• Prior experience as a Regional Director of Operations, Area Director, Multi-Unit General Manager, or similar hospitality leadership role strongly preferred.
  
• Experience with Choice Hotels brands is highly preferred. Experience with Everhome Suites®, Cambria®, Comfort, Quality, Sleep Inn, MainStay, WoodSpring Suites, or similar select-service and extended-stay brands is a plus.
  
• Demonstrated success leading multiple hotel properties and achieving financial and operational objectives.
  
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Maintenance, Revenue Management, Food & Beverage (where applicable), and Guest Services.
  
• Proven experience with budgeting, forecasting, P&L management, labor controls, and financial performance analysis.
  
• Strong leadership, coaching, and talent development capabilities.
  
• Excellent communication, presentation, and relationship-building skills.
  
• Proficiency with hotel Property Management Systems (PMS), Microsoft Office Suite, and hospitality reporting platforms.
  
• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience will also be considered.
  
• Ability and willingness to travel extensively, including overnight travel.
  
• Must reside within a reasonable distance of a major commercial airport to support frequent travel requirements.
  
• Preferred residence in the Central or Eastern United States, though qualified candidates nationwide will be considered.
  

Benefits

ARK Hospitality offers a comprehensive benefits package for full-time team members, including:

• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Life Insurance
  
• Paid Time Off (PTO)
  
  
  
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