Commercial Real Estate - Associate

Commercial Real Estate – Associate Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va or Charlotte, NC. Multifamily Loan Servicing is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates a seamless and unparalleled experience for our associates and customers. Our organization is committed to delivering operational scale and efficiency, mitigating risk, providing a seamless customer experience, and empowering our associates to excel. The Multifamily Loan Servicing team delivers ongoing support for our Agency Finance portfolio, which includes loans underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae. As a Loan Servicing Associate within our high-impact Servicing Operations group, you will play a critical role in managing stakeholder communications, assisting with UCC lien maintenance, core financial transactions, audits and year-end deliverables, and driving operational efficiency in a fast-paced, time-sensitive environment. Responsibilities : Communication & Stakeholder Support

• Shared Mailbox Management: Monitor, prioritize, and manage high-volume incoming inquiries and tasks through the team’s shared mailbox to ensure prompt resolution.
• Customer Service: Deliver excellent customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners (Fannie Mae, Freddie Mac, Ginnie Mae).
• Autonomous Communication: Communicate effectively and proactively with both internal and external parties with minimal oversight from management.
• Ad-Hoc Support: Perform other duties and projects assigned to support broader organizational goals.

Servicing Operations & Compliance

• Agreement & Policy Oversight: Review loan documents and servicing agreements to ensure all policies, notifications, and procedures comply with investor and master servicer agreements.
• Audit Participation: Actively participate in audits conducted by investors, internal audit teams, and regulatory agencies.
• Process Management: Identify opportunities to improve and integrate process efficiencies.

UCC & Lien Portfolio Maintenance:

• UCC Tracking & Continuation: Assistance with monitoring the UCC portfolio and coordination with third-party vendors to ensure timely filings of UCC-3 continuations, preventing any lapse in lien coverage.
• Documentation Compliance: Review loan and UCC documentation to ensure strict adherence to Agency requirements and legal standards.
• Trailing Documents: Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.

Portfolio Transactions & Seasonal Operations

• Disbursement Processing: Accurately review, verify, and process routine disbursements (escrows, reserves, vendor payments) in compliance with investor guidelines.
• Year-End Deliverables: Assist in preparing, reviewing, and delivering required end-of-year reporting, and audit confirmations within tight deadlines.

Work from Home Technology Requirements: A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected where you have ownership or line of sight to every device on the network Internet service must be provided by Cable or fiber Internet Service Provides (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred To validate ISP speeds from a Chrome browser, go to type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Living Requirements : Candidates must live within approximately 50 miles of one of the hub locations based in 22102 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice. Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of experience working in loan operations Preferred Qualifications: Bachelor's Degree or Military Experience 2+ years of experience working in loan operations on GSE-backed multifamily loans 2+ years of experience with G-Suite Applications 2+ years of experience with iLien and McCracken Strategy applications At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). #CommOps The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $66,700 - $76,100 for Agency Ops Associate McLean, VA: $73,300 - $83,700 for Agency Ops Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on joinrs.com or via email at View email address on joinrs.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on joinrs.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).