Treatment Care Coordinator

Job Description

Job Description

Description:

Location: Crestview Dental Care

Job Type: Full-time | Non-Exempt

Department: Front Office & Administrative

Reports To: Dental Practice Manager

Master the Art of Case Acceptance and Patient Advocacy

Do you have a talent for explaining complex ideas simply and helping people make confident decisions? Are you ready to move beyond general front desk duties into a specialized role that directly impacts patient health and practice growth?

Innovate32 is seeking a dedicated Treatment Care Coordinator who wants to master the critical skills of treatment planning presentation, financial counseling, and patient advocacy. In this pivotal role, you will guide patients through their dental journey, ensuring they understand their needs, feel comfortable with the proposed care, and have clear pathways to afford it. Whether you are an experienced dental professional or someone with strong sales/service skills looking to specialize, we provide the training and mentorship you need to excel.

This is not just a scheduling role; it is a chance to become a trusted advisor to our patients, driving case acceptance while fostering long-term relationships built on trust and transparency.

Why This Role Stands Out

Specialized Skill Development: Learn the art of presenting complex treatment plans clearly and confidently, transforming patient anxiety into actionable care plans.

Financial Counseling Expertise: Gain proficiency in verifying insurance benefits, calculating out-of-pocket costs, and guiding patients through financing options and payment arrangements.

Direct Impact on Patient Health: Play a decisive role in helping patients receive the care they need by removing barriers to acceptance and clarifying next steps.

Strategic Partnership: Collaborate closely with clinicians to optimize schedules and ensure seamless workflows that respect both provider productivity and patient convenience.

Career Growth Pathway: Build a foundation in healthcare administration and case management with opportunities for advancement into senior coordinator or office leadership roles.

What You Will Learn and Do

Master Treatment Presentations: Learn to explain treatment plans in a clear, patient-friendly manner, ensuring every individual understands their oral health needs and the value of the recommended care.

Financial Coordination & Education: Develop the confidence to discuss dental insurance coverage, out-of-pocket costs, and diverse financing solutions, helping patients navigate financial decisions with ease.

Case Acceptance Strategy: Follow up with patients regarding pending treatment, overcome hesitation, and utilize effective communication techniques to increase case acceptance rates.

Schedule Optimization: Coordinate and schedule complex treatment sequences to maximize provider efficiency while prioritizing patient convenience and workflow smoothness.

Collaborative Patient Flow: Partner with clinical and front office teams to ensure accurate documentation, seamless transitions between appointments, and consistent patient communication.

Record Management: Maintain precise patient records and treatment notes in practice management software (e.g., Dentrix Ascend), ensuring compliance and data accuracy.

Who You Are

The Communicator: You possess exceptional interpersonal skills and the ability to build rapport and trust with patients from all backgrounds.

The Problem Solver: You enjoy discussing financial information and finding creative solutions to help patients achieve their dental goals.

The Organizer: You are detail-oriented, able to manage multiple priorities simultaneously, and thrive in a structured yet dynamic environment.

The Learner: You have prior experience in dental or customer service roles (preferred) and are eager to deepen your knowledge of dental terminology, procedures, and insurance processes.

Physical Capabilities: You are comfortable managing high-volume phone systems, computer workstations, and interacting face-to-face with patients throughout the day.

Education & Qualifications

Required:

High school diploma or equivalent.

Strong verbal communication, ability to confidently close treatment acceptance, and a track record of excellent customer service.

Organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced setting.

Preferred:

Previous dental experience in a Treatment Coordinator, Front Desk, or similar role.

Knowledge of dental procedures, terminology, and insurance processes.

Experience with dental practice management software such as Dentrix Ascend.

Compensation & Benefits

Hourly Rate: $16.00 - $24.00 per hour (based on experience)

Performance Incentives: Competitive pay structure with bonus/incentive opportunities tied to performance goals.

Health Benefits: Comprehensive medical, dental, and vision insurance options.

Time Off: Paid time off and holidays to support work-life balance.

Growth: Dedicated career development programs and a supportive, team-oriented work environment.

Join Us at Innovate32

We are a growing, patient-focused practice committed to delivering exceptional care. When you join our team, you become a vital advocate for our patients, helping them achieve optimal health through clear communication and compassionate support.

Innovate32 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by federal, state, or local law.

Ready to become a trusted advisor?

If you have the drive to learn, the empathy to connect with patients, and the confidence to present solutions, apply now to begin your journey as a Treatment Care Coordinator!