Service Advisor

Service Advisor

Join a Premier Automotive Team

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

What You'll Do:

• Customer Experience & Communication
  • Provide a warm, professional, concierge-level greeting to every client
  • Listen actively to customer concerns and clearly explain service recommendations
  • Maintain consistent communication regarding repair status, timelines, and additional needs
  • Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
  • Accurately write repair orders reflecting customer concerns and technician findings
  • Collaborate with technicians and parts departments to ensure efficient workflow
  • Prepare precise cost estimates for repairs and maintenance services
  • Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
  • Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
  • Achieve service sales goals while maintaining transparency and trust
  • Promote dealership programs, warranties, and service packages

Qualifications:

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid driver's license with a clean driving record

Why Work Here?

At Tom Wood Group, you're more than an employee-you're a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities . Our team thrives on collaboration, integrity, and a sincere desire to help others , and we're passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values : Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.