Program Analyst- Senior

Program Analyst

Bowhead seeks a Program Analyst to support Naval Surface Warfare Center Carderock Division being tasked to provide administrative and technical management support to the NSWCCD Signatures Department (Code 70/707) in support of daily business operations. This role supports multiple functional areas including finance, logistics, security, technical documentation, administrative services, and IT support, ensuring efficient coordination, compliance, and reporting across department activities.

Responsibilities

WAWF System Expertise & User Support

• Serve as the primary WAWF SME, responding to invoice and Receipt & Acceptance (R&A) inquiries from NAVSEA WAWF users.
• Provide clear, accurate guidance on WAWF processes, including document creation, submission, correction, and status tracking.
• Troubleshoot system-related issues and escalate complex problems to appropriate technical support teams when necessary.
• Interpret and explain DoD financial policies and WAWF procedures to both technical and non-technical users.

Mailbox Monitoring & Contractor Support

• Monitor the WAWFHQ.fct mailbox to address inquiries from contractors regarding invoices and the invoicing process.
• Respond to contractor questions in a timely and professional manner, ensuring clarity and compliance with invoicing requirements.
• Identify recurring issues or trends in contractor inquiries and recommend process improvements or training opportunities.
• Maintain records of inquiries and resolutions to support audit readiness and knowledge sharing.

Invoice Management & Reporting

• Monitor and manage the WAWF aged invoice report to ensure timely processing and resolution of outstanding invoices.
• Investigate causes of aged invoices, including delays in acceptance, mismatched data, or system errors.
• Coordinate with contracting officers, acceptors, and vendors to resolve discrepancies and facilitate payment.
• Provide regular status updates and reports to leadership on invoice aging trends and resolution efforts.

Process Improvement & Compliance

• Analyze current WAWF workflows and recommend enhancements to improve efficiency, accuracy, and compliance.
• Ensure all invoicing activities adhere to DoD regulations, financial policies, and audit requirements.
• Support internal and external audits by providing documentation, reports, and subject matter expertise.
• Develop and update standard operating procedures (SOPs) related to WAWF processes.

Training & Knowledge Sharing

• Conduct training sessions and develop user guides for NAVSEA personnel and contractors on WAWF functionality and best practices.
• Serve as a mentor to junior staff and team members, enhancing organizational knowledge of WAWF.
• Stay current on system updates, policy changes, and emerging best practices related to electronic invoicing.

Stakeholder Coordination

• Act as a liaison between government personnel, contractors, and financial management teams to ensure seamless communication.
• Collaborate with contracting, finance, and IT teams to resolve cross-functional issues impacting invoice processing.
• Participate in meetings and working groups to support WAWF-related initiatives and improvements.

Qualifications

Required Qualifications

• Bachelor's degree in business administration, accounting, finance or related field.
• Extensive experience with Wide Area Workflow (WAWF) or similar DoD financial systems.
• Strong understanding of DoD invoicing, contracting, and financial management processes.
• Experience supporting NAVSEA or other DoD organizations preferred.
• Excellent problem-solving, analytical, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Familiarity with related systems such as PIEE (Procurement Integrated Enterprise Environment).
• Experience with financial reporting and audit support.
• Prior experience in a help desk or customer support role within a government environment.

Key Competencies

• Subject matter expertise in WAWF processes
• Attention to detail and accuracy
• Customer service orientation
• Strong organizational and time management skills
• Ability to translate complex regulations into actionable guidance

Work Environment

• Typically operates in a government or contractor office setting.
• May require coordination across multiple time zones and organizations.
• Hybrid or remote work may be possible depending on contract requirements.

Target salary is $90,000/annually to $120,000/annually commensurate with experience

Physical Demands:

• Must be able to lift to 25 pounds
• Must be able to sit, stand and or bend for prolonged amounts of time

SECURITY CLEARANCE REQUIREMENTS: Must currently have security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.