Client Service Associate

Client Service Associate

Position highlights:

Competitive salary with benefits

Full-time, Monday through Friday schedule

Medical, dental, vision & 401(k)

Unlimited Paid Time Off

Opportunity to support patient care and operational excellence

Mission-driven healthcare organization improving patient outcomes through DME solutions

Role summary:

The Client Service Associate provides critical support to the Client Services Team by performing patient intake, coordinating with prescribers, and ensuring accurate and timely documentation of medical records. This role helps streamline workflows, ensures operational efficiency, and supports timely patient care. You will collaborate closely with internal teams and patients, handle multiple tasks in a fast-paced environment, and maintain clear communication throughout the process. This is a full-time, in-office position with Monday through Friday hours.

Key responsibilities:

Collaborate with the Client Services Team to support and streamline order processing workflows

Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain required documentation

Perform patient intake, ensuring accurate documentation of medical necessity information in the system

Request, review, and document pertinent medical records from physician offices

Maintain clear communication with internal team members to ensure smooth operations and issue resolution

Participate in traditional and e-learning programs for ongoing training and professional development

Work effectively with other employees, managers, and departments

Perform all job functions in alignment with the company's Mission, Vision, and Goal Statements

Perform other duties as assigned

Requirements:

High School Diploma or GED required

Strong verbal communication skills; polite, friendly, helpful, and courteous with all internal and external stakeholders

Ability to manage time effectively, work independently, and handle multiple tasks in a fast-paced environment

Proficient with computers, office software, and equipment; familiarity with EMR systems, medical billing, or DME experience is a plus

Knowledge of insurance guidelines and experience with Durable Medical Equipment (DME) preferred

Ability to quickly acquire knowledge of departmental program structure, policies, and procedures

Demonstrates professionalism, sound judgment, and accountability when handling tasks and interruptions

Skills & competencies:

Strong organizational and time management abilities

Ability to manage multiple priorities and interruptions

Effective communication and collaboration skills

Attention to detail and accuracy

Problem-solving and decision-making capability

Supervisory functions:

This position has no supervisory responsibilities

About Lympha Press:

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. Our team focuses on operational excellence, patient-centered care, and delivering trusted therapy solutions.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help make a difference for patients and healthcare providers every day.