Customer Care Representative

Customer Care Representative We are Lennar, a leading homebuilder dedicated to providing exceptional customer service and building quality homes for our homeowners and communities. Responsibilities Professionally and promptly handle homeowner requests after reviewing documentation, homesite and case history. Use remote assistance tools to guide homeowners through troubleshooting, investigation, and resolution steps. Provide guidance on warranty coverage, out-of-warranty items, and self-help solutions. Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology. Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action. Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support. Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards. Process back charges and EPOs to ensure prompt payment of Trade Partners as needed. Proactively remedy any trade partner scheduling, communication, or payment related issues. Participate in after‑hours on‑call rotation and expedite emergency repairs, as directed by management. Perform additional duties as assigned to support the overall success of the division. Qualifications High School diploma or GED required. Excellent verbal and written communication skills. Prior customer service experience required, preferably with a homebuilder. Good organizational and time‑management skills. Understanding of technical aspects of residential construction. Availability to work flexible hours based on business needs, including evenings, weekends, and holidays. Able to analyze problems, determine solutions, and produce desired outcomes. Intermediate to advanced PC skills (Microsoft Word and Excel). Professional attitude to represent the company in a positive manner. Physical & Office/Site Presence Requirements: This primarily sedentary office position requires the incumbent to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Benefits Robust health insurance plans, including Medical, Dental, and Vision coverage. 401(k) retirement plan with a $1 for $1 company match up to 5%. Paid parental leave and an Associate Assistance Plan. Education Assistance Program. Adoption assistance up to $30,000. Three weeks of vacation annually, along with generous holiday, sick leave, and personal day policies. New hire referral bonus program. Home purchase discounts and unique opportunities such as Everyone’s Included Day. Additional benefits available per Lennar’s policies and applicable plan terms. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr