Customer Service/Order Entry Specialist

Job Description

Job Description

Customer Support/Order Entry Specialist

Location: Dix Hills, NY
Schedule: Full-Time | Monday-Friday, 8:30 AM-5:00 PM
Work Arrangement: Fully onsite for the first 2-3 months, transitioning to a hybrid schedule of 3-4 days onsite per week
Compensation: $25-30/hour, based on experience
Position Type: Temp-to-Perm

About the Opportunity

Our client is seeking a detail-oriented and customer-focused Customer Support / Order Entry Specialist to join their team in Dix Hills, NY. This role is ideal for someone with strong order processing, customer service, and ERP/EDI experience who thrives in a fast-paced environment. The successful candidate will play a key role in managing customer orders, maintaining accurate records, and ensuring a positive customer experience from order placement through fulfillment.

Responsibilities

• Process and enter customer orders accurately and efficiently
• Manage order acknowledgments, updates, and modifications
• Serve as a primary point of contact for customer inquiries regarding orders, shipments, and product information
• Coordinate with internal departments to ensure timely order fulfillment
• Monitor open orders and proactively communicate status updates to customers
• Maintain accurate customer and order data within the ERP system
• Review and process EDI transactions and troubleshoot discrepancies as needed
• Resolve customer concerns professionally and escalate issues when appropriate
• Assist with inventory, shipping, and logistics-related inquiries
• Support additional administrative and customer service functions as assigned

Requirements

• Minimum of 3 years of experience in customer support, order entry, inside sales support, or a related role
• Experience working with ERP systems and/or EDI platforms required
• Strong data entry accuracy and attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Strong problem-solving and customer service skills
• High school diploma required; additional education is a plus

Preferred Qualifications

• Experience in manufacturing, distribution, wholesale, or related industries
• Familiarity with inventory management and shipping processes
• Ability to work independently and as part of a collaborative team

This is an excellent temp-to-perm opportunity for a dependable professional looking to join a growing organization with long-term career potential.

Pay Details: $25.00 to $30.00 per hour

Search managed by: Clare Rant

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.