B2C Customer Experience Associate I

B2C Customer Experience Associate I

Revelyst is a collective of world-class maker brands that design and manufacture performance gear and precision technologies for outdoor enthusiasts. Our portfolio includes iconic brands such as Simms Fishing Products, Stone Glacier, Bushnell, Blackhawk, and more. Driven by a passion for adventure, innovation, and the outdoors, we create products that help people pursue their passions with confidence. At Revelyst, our people are at the center of everything we do, and we are committed to fostering a collaborative, customer-focused culture where employees can grow and make an impact.

Position Summary

The B2C Customer Experience Associate I serves as a key point of contact for customers, delivering exceptional service and support across a variety of inquiries, including product information, order management, and post-purchase assistance. This role is responsible for creating positive customer experiences through timely, accurate, and professional communication while representing the values and reputation of our brands.

Customer Experience Associate I team members are focused on delivering consistent, high-quality support, following established processes, and developing expertise in our products, systems, and customer service best practices. Through responsiveness, attention to detail, and a customer-first mindset, this role contributes to building lasting relationships with customers and enhancing brand loyalty.

This position is based in our Bozeman, Montana office.

As the B2C Customer Experience Associate I, you will have an opportunity to:

• Serve as primary responder to incoming customer contacts (email, phone, chat)
• Resolve standard order, shipment, and product inquiries within established SLAs
• Enter and manage customer orders with a high degree of accuracy
• Process returns/warranties/repairs with correct documentation
• Communicate order changes to appropriate internal partners
• Troubleshoot basic product concerns and provide clear guidance to customers
• Escalate complex or unclear issues following defined procedures
• Maintain accurate documentation in customer systems
• Demonstrate reliability, professionalism, and teamwork

Qualifications & Skills

• Strong customer service orientation and communication skills
• Ability to learn products, systems, and processes quickly
• Strong attention to detail and time management skills
• Consistent attendance and schedule flexibility
• Ability to work efficiently in a high-volume environment
• Strong collaborative team player, the ability to establish and maintain positive and effective working relationships.
• Able to multitask. Strong time management skills are essential. Ability to execute tasks with a high degree of accuracy and attention to detail.
• Prior customer service experience not required

Pay Range:

Hourly Rate: $17.00 - $20.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!