Chief of Staff

Chief of Staff

The Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational precision. The Chief of Staff is responsible for developing, implementing, and sustaining four strategic areas: strategy, operational excellence, communications, and organizational capability. They are expected to partner with horizontal and local teams to ensure clarity and discipline, connecting day-to-day work to the larger goals of the organization.

Candidates should have a passion for technology, an engaging executive presence, and exceptionally strong written and verbal communication skills. We are looking for experts in relationship-building who can manage multiple high-stakes projects simultaneously. Candidates should be driven by a desire to improve the daily lives and development of our associates while helping leaders advance strategy at scale.

What You'll Do:

• Lead the development and implementation of short- and long-term strategic programs for the organization in partnership with key stakeholders
• Deeply understand the prioritization and delivery roadmap, identifying dependencies to proactively manage impediments
• Influence matrixed stakeholder teams to move the organization forward in a well-integrated manner
• Drive organizational processes that enable scale and success
• Collaborate with Communications partners to amplify our organizational narrative and showcase the impact of strategic initiatives
• Evaluate the feasibility of new projects and develop comprehensive implementation plans
• Champion dissenting or unpopular ideas, even when engaging with senior leaders
• Synthesize complex topics quickly and navigate the organization with agility
• Drive organizational change and operational excellence
• Serve as a trusted advisor to stakeholders and leaders across the enterprise
• Exercise strong business judgment, influencing skills, and unwavering integrity
• Foster a culture of open exchange and collaboration
• Leverage expert facilitation, negotiation, and mediation skills
• Maintain meticulous organizational standards and consistent follow-through

Basic Qualifications:

• Bachelor's Degree
• At least 6 years of experience in Project Management, Process Management, or Program Management
• At least 3 years of experience working with senior stakeholders across different business functions
• At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences
• At least 3 years of experience leading technology delivery projects

Preferred Qualifications:

• 6+ years of experience driving organizational change and operational excellence
• 5+ years of experience in strategy development
• 5+ years of experience in budgeting and labor strategy

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).